Job Description

We are looking for a Customer Support Executive to handle our eCommerce orders and ensure a smooth experience for our customers—from order receiving to delivery follow-up and feedback collection. The role also includes maintaining and updating our website with product listings, stock availability, and ongoing offers.

Key Responsibilities

- Manage customer queries and order follow-ups through calls, chats, and emails.
- Coordinate with warehouse and logistics teams for smooth order processing and dispatch.
- Track deliveries and ensure customer satisfaction post-purchase.
- Update product listings, stock availability, prices, and offers on the website.
- Maintain accurate records of customer interactions and feedback.




- Support online promotions and offer updates in coordination with the marketing team.

Requirements

- Bachelor’s degree in any discipline.
- Minimum 1 year of experience in eCommerce or customer support, customer service, e-commerce operations, call center, or a related customer-facing role.
- Robust communication skills in English, Malayalam, Tamil, and Hindi.
- Track and monitor orders across Shopify, marketplaces, and courier partners.
- Basic computer proficiency (MS Office, website management tools).
- Customer-focused, organized, and proactive.

Work Location: In person

📌 Customer Support Executive – eCommerce (Ramanattukara)
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📍 Ramanattukara