- Welcome and greet guests in a friendly and professional manner.
- Present menus and explain food and beverage items, including daily specials.
- Take guest orders accurately and communicate them to the kitchen/bar.
- Serve food and beverages according to hotel service standards.
- Ensure guest satisfaction by responding promptly to requests and resolving complaints politely.
- Set up and clear tables before and after service.
- Maintain cleanliness and hygiene in the restaurant and service areas.
- Handle billing and process guest payments accurately.
- Follow food safety, hygiene, and sanitation standards.
- Coordinate with the kitchen and other departments to ensure efficient service.
- Upsell menu items and promote special offers to increase revenue.
- Assist in inventory control and report shortages or damaged items.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work under pressure in a fast-paced environment.
- Positive teamwork and coordination skills.
- Basic knowledge of food, beverages, and service etiquette.
- Problem-solving and time management abilities.
Qualifications
- Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field (preferred).
- Previous experience in restaurant or hotel service is an advantage.
- Basic English communication skills; additional languages are a plus.
Working Conditions
- Rotational shifts, including weekends and holidays.
- Long hours standing and walking.
- Professional grooming and adherence to hotel uniform standards.