ob Description:

Job Summary:

- Should have Experience of minimum 1 - 5 years
- Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast pace environment
- Triage, troubleshoot and resolve problems reported by customers
- Debug and test complex SQL queries that integrate with external data sources
- Respond to and resolve alerts received from our monitoring tool in a timely manner
- Have professional written and verbal interactions with customers detailing out solutions to their needs
- Take ownership of technical issues and work with our services or development groups to resolve complex / advanced issues
- Create knowledge-based articles and documentation to help other support team members and customers help themselves
- Work with our services, development and product management teams to help communicate customer needs and urgency

Job Responsibilities:

- 5 years hands-on working experience in a technical role at a software development company
- 3+ years of hands-on experience with SQL, PL/SQL
- 3+ years of hands-on experience with Linux systems administration
- 2+ years of hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
- 1+ years of hands-on experience using Issue Tracking/Management system like JIRA
- Strong SQL skills




- Experience with Oracle Webcenter Capture & Forms Recogition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server
- Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in Linux environment
- Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN
- Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving
- Strong problem-solving skills, ability to think through complex problems and come up with creative remediation solutions
- Strong analytical capability
- Excellent written and verbal communication skills
- Robust drive and self-guidance for doing what is right for our customers
- Customer-first mindset and “get it done” attitude
- Adaptable to new processes, methods and tools
- Ability to be on-call beyond normal business hours and on weekends
- We support the principle of equality of treatment in employment, and are committed to having procedures to determine equal pay for all our employees that do not discriminate and are free from bias.

Education & Certifications:

B.Sc in Any Specialization, B.Tech / B.E. in Any Specialization

Work Location: In person

Work Location: In person

📌 Technical Support Engineer (India)
🏢 Frontend Arts
📍 India