Position's General Duties and Tasks

In these roles you will be responsible for:
Manage the project accountable for timely and accurate customer deliveries

Review support execution reporting on the project progress and provide direction and guidance as needed

Ensure that team maintains high level of competence and operational excellence

take critical business decisions to meet customer expectations

Escalation point of contact

Responsible for Continuous improvements overall Delivery excellence

Having a minimum of 12+ yrs of hands-on work experience.

Flexible to work in different shifts as per project need.

Requirements for this role include:
Coordination with GRM/VMG/TA for timely fulfilments

Perform resource allocations and workload assignments according to delivery requirements

Responsible for achieving bench mark utilization of resources

Responsible for periodic reviews, recognition rewards for resources





Resource attrition management / retention

Coordinate with HR/IT/Admin other support functions to provide a conducive work workplace for the resources

Should also be able to take of SLA adherence, daily traiging and ticket updates

Preferences: - Optional (nice-to-have’s)

- Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution.
- Good consulting skills to gather information requirements and participate in analysis and user interface design discussions.

Required schedule availability for this position is Monday-Friday (05.30am to 05.30 pm PST). The shift timings can be changed as per client requirements. Additionally, resources may have to work on weekend’s for any urgent business requirement.

📌 SAP PI/PO Consultant (India)
🏢 NTT
📍 India