About the Role

The Assistant Client Service Manager plays a vital role in supporting the successful

management and execution of client accounts at Mindshaft Media Pvt. Ltd. Acting as

the operational link between clients and internal departments, the role is responsible

for ensuring that campaign requirements are clearly understood, internal teams

remain aligned, and project deliverables are completed accurately and within

committed timelines.

Working closely with the Account Manager, the Assistant Client Service Manager

assists in coordinating multiple client accounts, preparing project plans, monitoring

campaign progress, maintaining regular client communication, and ensuring that all

deliverables meet the company's quality and governance standards. The role

requires strong coordination skills, attention to detail, and the ability to manage

multiple priorities while maintaining a high level of professionalism in every client

interaction.

The position also involves close collaboration with the Creative, Operations,

Production, and Finance teams to facilitate smooth campaign execution. The

Assistant Client Service Manager is expected to proactively identify potential risks,

communicate updates in a timely manner, resolve routine client concerns

independently, and escalate critical issues to the Account Manager whenever

necessary.

Success in this role is measured by consistent client satisfaction, timely campaign

execution, efficient internal coordination, accurate documentation, and strict

adherence to company policies and operating procedures. The Assistant Client

Service Manager is expected to maintain complete campaign records, support

budgeting and approval processes, and contribute towards delivering exceptional

client experiences that strengthen long-term business relationships.

Key Responsibilities





● The Assistant Client Service Manager is responsible for supporting the

day-to-day management of assigned client accounts by maintaining regular

communication with clients, understanding campaign objectives, and ensuring

all project requirements are clearly documented and communicated to internal

stakeholders.

● The role assists the Account Manager in planning and executing marketing

campaigns, brand activations, promotional events, and client engagements by

coordinating with cross-functional teams to ensure timely delivery of every

project milestone. It is expected to track campaign progress, monitor

deadlines, follow up with internal departments, and ensure that deliverables

are completed within agreed timelines and approved budgets.

● The incumbent prepares campaign briefs, presentations, status reports,

meeting minutes, project trackers, and other client documentation while

ensuring that all records remain accurate, organized, and audit-ready. The

role also supports client meetings by preparing agendas, capturing action

points, and following up on commitments until completion.

● The Assistant Client Service Manager works closely with vendors and internal

teams to coordinate execution activities, monitor project progress, and

address routine operational issues before they impact campaign delivery. Any

commercial, strategic, or client-sensitive matters requiring higher authority are

escalated promptly to the Account Manager.

● The role contributes towards maintaining robust client relationships through





responsive communication, proactive updates, timely resolution of routine

concerns, and consistent follow-through on commitments. It also supports

campaign reviews by collecting feedback, identifying improvement

opportunities, and documenting key learnings for future projects.

Additionally, the Assistant Client Service Manager is responsible for ensuring

compliance with all company Standard Operating Procedures (SOPs), approval

processes, documentation standards, and governance requirements while

maintaining confidentiality of client information and company data at all times.

Required Skills & Competencies

● Ability to manage multiple projects simultaneously

● Excellent communication, interpersonal, presentation and stakeholder

management skills are essential.

● The candidate should demonstrate sound planning, problem-solving ability

while maintaining strong attention to detail.

A good understanding of brand activation, BTL marketing, event execution,

campaign management, and client servicing practices will be highly preferred.

Candidates should also be proficient in Microsoft Office applications, particularly

Excel and PowerPoint, and should be comfortable preparing reports, presentations,

and campaign documentation.

Qualification & Experience

● Bachelor's degree in Marketing. A postgraduate qualification or MBA will be

an added advantage.

● The ideal candidate should possess 3–5 years of relevant experience in Client

Servicing, Account Management, Brand Activation, Advertising, Events,

Marketing Services, or a similar industry, with demonstrated experience in

handling client accounts, coordinating campaigns, and working with

cross-functional teams.

Pay: ₹50,000.00 - ₹55,000.00 per month

Benefits:

- Flexible schedule

Work Location: In person

📌 Asistant Manager (Kolkata)
🏢 Boston Institute of Analytics
📍 Kolkata