Job description:

Job Description: - (Quality Analyst (Back-Office) Chemist Box Private Limited

Job Title:- Quality Analyst (Back-Office) - Chemist Box Pvt Ltd

Chemist Box Private Limited is a growing multi-outlet retail pharmacy chain based in Bihar, currently operating around 20–24 physical stores with a strong expansion plan.

Role Overview:

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities:

- Call Monitoring: Listen to recorded calls and evaluate performance
- Complaint Analysis: Review of how customer complaints are handled and resolved
- Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
- Feedback & Coaching: Provide feedback to customer service for improvement
- Compliance Checks: Ensure employees follow legal and company guidelines
- Reporting:



Prepare audit reports and highlight trends or recurring issues

Required Skills:

- Solid attention to detail
- Good communication and listening skills
- Analytical thinking
- Knowledge of QA (Quality Assurance) processes
- Familiarity with CRM or call-center tools

Educational Qualification:

- Minimum:- Graduate or above
- Experience:- More than 1 year of experience in a similar role

Salary Package & Other Benefits: -

- Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC

Send Cv on (phone hidden) (Nidhi Hr)

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Back Office Executive (Operations) (Patna)
🏢 Chemist Box Private
📍 Patna