We are looking for an experienced service manager to oversee daily service operations, manage teams, and ensure high customer satisfaction.
Key responsibilities:
- Conduct daily huddles and inter-department meetings
- Ensure proper opening & closing of business operations
- Monitor attendance, grooming, and discipline
- Oversee front office operations
- Plan and train technicians
- Support front office during peak hours (job card opening & delivery)
- Review job cards for quality, complaints, billing, and cleanliness
- Track technician performance (target vs actual)
- Handle customer complaints effectively
- Identify issues and implement improvements
- Monitor tools, equipment, and safety standards
- Ensure sop compliance and updates
- Detect and report any discrepancies or fraud
- Handle warranty,
battery, and tyre claims
- Submit daily operational reports
Requirements:
- Experience: 4 to 10 years (automobile industry preferred)
- Age: 20 to 40 years
- Gender: open to all
- Strong knowledge of excel and systems
- Good communication and leadership skills
- Ability to manage operations and take initiative