Job Description Position: Customer Service Represtative
Job Summary

The Customer Care Executive is responsible for handling customer inquiries, processing orders, providing order updates, and ensuring a smooth customer experience for both online and offline customers.

Key Responsibilities

- Handle customer calls, WhatsApp messages, emails, and inquiries.
- Process online and offline orders.
- Share product information and quotations.
- Coordinate with the workshop and dispatch team for order updates.
- Update customers about order status and delivery.
- Handle customer complaints and provide timely solutions.
- Maintain customer records and follow up on pending inquiries.
- Support the sales and operations team when required.

Requirements

- Good communication skills in English and Hindi.
- Basic knowledge of MS Excel and computers.
- Positive customer handling and problem-solving skills.
- Ability to manage multiple tasks and work under deadlines.
- 2-5 years of experience in customer service is preferred.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative (India)
🏢 Eighth Fold Circle Private
📍 India