Key Responsibilities
- Patient Communication: Answer incoming calls quickly, address inquiries with empathy, and route emergency or specialized calls to relevant departments. []
- Appointment Management: Book, reschedule, or cancel doctor consultations, diagnostic tests, and health packages. [, 2, 3]
- Record Keeping: Update patient details, log call notes, and file information accurately inside the Hospital Information System (HIS) or Electronic Health Records (EHR). [, 2]
- Outbound Outreach: Place reminder calls for upcoming appointments and conduct post-discharge or follow-up check-ins. [1, 2]
- Grievance Handling: Listen to patient complaints calmly, offer initial resolutions, and escalate critical issues to management or medical teams. [1]
- Information Support: Share details regarding visiting hours, doctor availability, room categories, and basic billing policies
Contact Number : (phone hidden)
Mail ID :
[email protected]
Address ; SRM Prime Hospital, Bharathi Salai, Ramapuram, Chennai - 89
Work Location: In person
📌 Call Centre (Chennai)
🏢 SRM PRIME HOSPITAL
📍 Chennai