Job Title : Centralized Service Management - ELK Stack

Experience : 7 to 11 Years

Location : Mumbai

Roles & Responsibilities

- Drive enterprise-wide adoption of ELK Stack for centralized logging, monitoring, and observability.

- Collaborate with infrastructure, development, and operations teams to implement SRE practices and AIOps initiatives.

- Oversee Incident, Problem, Change, Capacity, Asset, and Knowledge Management processes.

- Monitor project performance, KPIs, service delivery, and ensure adherence to ITSM best practices.

- Develop dashboards, MIS reports, and analytics using Power BI and data visualization tools.

- Identify automation opportunities and implement continuous service improvement initiatives.

- Ensure regulatory compliance, governance, documentation, and operational process standardization.

- Coordinate with cross-functional stakeholders to manage risks, escalations, and operational improvements.

Requisites




- Bachelor//'s or Master//'s degree in Computer Science, Information Technology, Engineering, or a related field.

- Robust expertise in ELK Stack, Observability, SRE, and IT Operations Management.

- Good knowledge of ITIL processes, ServiceNow, Incident, Problem, Change, and Capacity Management.

- Hands-on experience with Python, Power BI, Data Analytics, and Dashboard Development.

- Understanding of DevOps, CI/CD, SDLC, Agile/Scrum, and Infrastructure Operations.

- Experience with enterprise monitoring, logging, automation, and AIOps concepts.

- Strong stakeholder management, project coordination, and technical documentation skills.

- Excellent analytical, problem-solving, communication, and reporting abilities.

- Exposure to AI/ML, Agentic AI, or R Studio is an added advantage.

📌 Centralized Service Management – ELK Stack (Mumbai)
🏢 MASTER MIND CONSULTANCY
📍 Mumbai