Job Title – Customer Service Representative

Position Details

- - Employment Type: Full-Time
- Experience: 5+ years of relevant experience in a similar role
- Work Mode: Remote
- Shift Timing: 7:00 PM – 4:00 AM (Night Shift)
- Communication: Strong English proficiency
- Preferred Qualities: Positive attitude, reliability, and willingness to learn

What You'll Be Doing

- - Draft and manage professional emails and business communications.
- Handle client messages and ensure timely responses.
- Coordinate regular follow-ups with clients and internal teams.
- Prepare and process invoices with accuracy.
- Maintain, organize, and update business data and records.
- Generate reports and support management with data tracking.
- Assist in day-to-day back-office and administrative operations.
- Coordination with International Clients

What You Bring to the Table

- - Excellent English communication skills.




- Skilled email drafting and written communication.
- Knowledge of AI tools for improving productivity.
- Basic Excel skills for data management and reporting.
- Reliable, proactive, and quick to learn.
- Ability to work independently in a remote setup.

What You'll Learn

- - Exposure to working with international clients across different time zones.
- Hands-on experience in global business communication and professional email etiquette.
- Practical knowledge of back-office operations and administrative workflows.
- Experience in data management, reporting, and documentation.
- Opportunity to leverage AI tools to improve productivity and efficiency.
- Exposure to international business processes and remote work culture.

📌 Customer Service Representative (India)
🏢 NYU SOFT SOLUTIONS
📍 India