- Excellent verbal and written communication skills.
- Solid understanding of Quality Management tools such as Pareto Charts, Flowcharts, Control Charts, and other quality improvement methodologies.
- Good knowledge of call auditing processes, quality assurance frameworks, process compliance, and customer service standards.
- Proficient in Microsoft Excel, including formulas, filters, Pivot Tables, reporting, and basic data analysis.
- Strong analytical and observation skills with the ability to identify trends, root causes, and improvement opportunities.
- Ability to deliver constructive feedback and coach advisors to improve performance.
- Excellent documentation, reporting, and presentation skills.




- High attention to detail with a focus on accuracy and consistency in audits.
- Good understanding of contact center metrics, including CSAT, DSAT, FCR, AHT, QA Scores, and other operational KPIs.
- Strong listening, probing, decision-making, and problem-solving skills.
- Effective time management skills with the ability to prioritize tasks and consistently meet audit targets.
- Ability to work collaboratively in a fast-paced, performance-driven environment.

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Quality Analyst (India)
🏢 Kredito24.in
📍 India