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Job Title: L2 Backup Engineer – Veeam & Commvault

Experience

3–8 years in backup, storage, and data protection technologies

Role Summary

The L2 Backup Engineer is responsible for supporting and managing enterprise backup environments using Veeam and Commvault . The role includes handling L2 incidents, troubleshooting backup and restore issues, ensuring data availability, and supporting disaster recovery processes across on-prem and cloud environments.

Key Responsibilities

- Provide L2 support for backup incidents, service requests, and escalations from L1 teams
- Monitor and manage daily backup jobs across Veeam and Commvault platforms
- Troubleshoot backup failures, job errors, performance issues, and restore failures
- Perform backup and restore operations for virtual machines, databases, and file systems
- Manage backup policies, schedules, retention,



and replication configurations
- Support Disaster Recovery (DR) drills and ensure adherence to RPO/RTO objectives
- Conduct root cause analysis (RCA) and implement preventive measures
- Perform health checks, patching, and upgrades of backup infrastructure
- Coordinate with L3 teams and vendors for major incidents and problem management
- Maintain SOPs, runbooks, and operational documentation
- Ensure compliance with security, audit, and data retention policies

Technical Skills Required

Core Backup Skills

- Hands-on experience with:
- Veeam Backup & Replication
- Commvault (CommCell, Media Agent, Libraries)

- Solid understanding of:

- Backup types (Full, Incremental, Differential)
- Retention policies and lifecycle management
- RPO, RTO, and DR strategies

Infrastructure & Platform Knowledge

- Virtualization: VMware / Hyper-V
- Operating Systems: Windows & basic Linux
- Storage: SAN, NAS, Disk, Tape Libraries
- Networking fundamentals (firewall, ports, connectivity)

📌 Assistant Manager - IT Operations & Infrastructure (India)
🏢 Tata Communications
📍 India