· Ability to comprehend program information and to be able to accurately assist the Team members.

· Monitor team attendance and agent issues, and report to the operational lead.

· Actively monitor inbound call channels, and outbound call queues, and appropriate agent focus as necessary.

· Monitor the daily team performance, individual staff metrics and customer service skills of the

· Develop objectives for the call center’s day-to-day activities.

· Maintaining the Call log, responses, abandoned calls, agent’s responses, number of call attended.

· Work effectively and performance annually or on an at-need basis.

· Motivate, coach and develop the technical skills on quarterly basics.

· Able to handle those challenging customers that need extra-special attention.

· Check the quality and number calls being answered and keep a tracker of the Attended and missed

· Adhere to any changes made to the flow process as implemented based on the request.

· Drive Online Appointments and promote marketing campaigns as directed, Adhere strictly to zero tolerance policy as framed by the management.

Job Types: Full time, Permanent, Fresher

Pay: ₹22,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Call Centre Team Leader (Kochi)
🏢 33 Holdings Global
📍 Kochi