ServiceNow SAM Pro Developer / ITAM SME

Employment Type: C2C

Experience: 4+ Years (ServiceNow)

Location: Pune / Mumbai / Hyderabad / Chennai / Bangalore / Noida (Hybrid)

Job Summary

We are seeking an experienced ServiceNow SAM Pro Developer / ITAM SME with strong expertise in Software Asset Management (SAM Pro) and the ServiceNow IT Asset Management (ITAM) platform. The ideal candidate will have hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions with a focus on Software Asset Management (SAM) and Hardware Asset Management (HAM). The role also involves platform administration, integrations, scripting, and continuous platform enhancements.

Key Responsibilities

Design, develop, and implement customized solutions within the ServiceNow platform.

Configure and customize ServiceNow SAM Pro, ITAM, HAM, and related modules.

Gather and analyze business requirements and translate them into scalable technical solutions.

Develop workflows, UI Policies, Business Rules, Client Scripts, and platform customizations.

Support integrations between ServiceNow and enterprise ITSM/ITOM applications using REST/SOAP APIs.

Manage software license lifecycle, compliance, and optimization using SAM Pro.

Support hardware lifecycle management using HAM.

Perform ServiceNow platform administration, upgrades, patching, and maintenance.

Troubleshoot production issues and provide timely resolutions.

Create and maintain technical documentation, knowledge articles, and configuration documents.

Provide end-user training and support.

Participate in Agile/Scrum ceremonies and continuous platform improvement initiatives.

Stay updated with the latest ServiceNow releases and industry best practices.





Required Skills

ServiceNow

ServiceNow Development & Administration

ServiceNow SAM Pro

IT Asset Management (ITAM)

Software Asset Management (SAM)

Hardware Asset Management (HAM)

ServiceNow Configuration & Customization

Technical Skills

JavaScript

Jelly Scripting

Business Rules

Client Scripts

UI Policies

Flow Designer

Workflows

REST APIs

SOAP Integrations

Platform Knowledge

ServiceNow Upgrades & Patching

Platform Administration

ITSM Concepts

ITOM Concepts

Asset Management Lifecycle

Software License Management

Hardware Lifecycle Management

Methodologies

Agile/Scrum

Production Support

Troubleshooting & Root Cause Analysis

Preferred Skills

Experience with ServiceNow SPM or SRE modules.

Knowledge of IntegrationHub and ServiceNow best practices.

Exposure to enterprise-scale ServiceNow implementations.

ServiceNow certifications (CSA, CIS-SAM, CIS-HAM, CIS-ITSM) are an added advantage.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

4+ years of hands-on experience in ServiceNow Development and Administration.

Strong experience in SAM Pro and/or HAM implementations.

Experience with ServiceNow integrations, scripting, and platform customization.

Soft Skills

Strong analytical and problem-solving skills.

Excellent verbal and written communication.

Ability to work collaboratively in Agile teams.

Robust stakeholder management and customer-facing skills.

Self-motivated with the ability to work independently in a fast-paced environment.

Pay: ₹80,000.00 - ₹160,000.00 per month

Experience:

- ServiceNow SAM Pro Developer: 4 years (Required)

Work Location: Hybrid remote in Noida, Uttar Pradesh

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