Retail Store Relationship Management

- Serve as the primary point of contact for assigned retail stores.
- Build and maintain solid relationships with store partners.
- Understand store requirements and ensure timely support.

Order Management

- Receive and process orders from retail stores.
- Coordinate with the warehouse and dispatch teams for order fulfillment.
- Track order status and ensure timely deliveries.
- Communicate delivery updates and resolve any order-related issues.

Logistics Coordination

- Coordinate with transporters and delivery partners for smooth dispatch and delivery.
- Monitor shipment status and ensure on-time deliveries.
- Resolve logistics-related challenges to minimize delays.

Customer Support & Query Resolution

- Handle product, order, delivery, and service-related queries from stores.
- Coordinate with relevant departments for quick issue resolution.




- Maintain high service standards and customer satisfaction.

Payment Follow-up

- Track outstanding payments from retail partners.
- Follow up professionally to ensure timely collections.
- Coordinate with the finance team for payment reconciliation and account updates.

Coordination & Operations

- Work closely with Sales, Warehouse, Finance, and Operations teams.
- Ensure accurate documentation and record maintenance.
- Prepare daily reports on orders, deliveries, pending payments, and customer concerns.
- Identify process improvement opportunities to enhance operational efficiency.

Pay: ₹11,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Support Executive (India)
🏢 Nalinee Kaku
📍 India