Job Description:

- Job Description
- Provide strategic leadership for end to end operations for Customer based in US with Petrochemical industry experience
- Should have domain knowledge in Order to Cash and Store to fulfill functions
- Lead large multi layered organizations through senior managers and assistant managers while ensuring service stability and business continuity
- Define long term growth capability automation and transformation roadmaps aligned to client and organizational objectives
- Drive P L thinking through productivity margin improvement cost optimization and value realization initiatives
- Sponsor large scale digital transformation AI analytics and workflow modernization programs across sales operations
- Serve as executive escalation point for critical client commercial compliance and delivery issues
- Lead executive governance with client leadership and present business outcomes risks roadmap and innovation opportunities
- Drive workforce strategy including location strategy pyramid optimization succession planning and leadership development
- Build domain led differentiated solutions for renewals expansions due diligence and new deal pursuits




- Govern enterprise KPI SLA CSAT risk audit and compliance performance across the portfolio
- Establish strong operating mechanisms for forecasting capacity planning talent planning and performance management
- Champion process excellence standardization knowledge management and scalable operating practices
- Identify strategic revenue opportunities cross sell levers and client value creation opportunities
- Mentor senior leaders and create a high performance culture focused on innovation governance and client centricity

Key Responsibilities:

- Graduate Post Graduate with 15 18 years of Operations experience and with Petrochemical industry exposure
- Should be very robust in following processes
- o Quote to Cash
- o Store to Fulfill Logistics Warehousing and Inventory Management
- Excellent in handling BPO Operations handling a team size of 100 150 people
- Excellent communication skills and must have handled both internal and external stakeholders
- Should have excellent knowledge in SAP HANA
- Willing to work in night shifts
- Willing to work all days from office

Preferred Skills:

BPM->Leadership - JL6A

📌 Senior Lead Client Operations and Services (India)
🏢 Infosys BPM
📍 India