IT Administrator – Office IT & Device Support

Overview

We are looking for a proactive and process-driven IT Administrator who will act as the single point of ownership for managing and supporting all office IT devices, employee endpoints, office networks, and day-to-day SaaS administration across multiple locations.

This role is designed for a single individual responsible for managing 100+ devices across offices, ensuring smooth IT operations, well-maintained assets, and reliable support for all employees. The focus is on building organised, well-documented, and automated processes instead of ad-hoc manual operations.

Key Responsibilities

1. Laptop & Endpoint Management

- End-to-end lifecycle management of employee laptops (provisioning to decommissioning)
- Standard device setup: OS installation, antivirus, and required business applications
- OS patching, firmware updates, and routine device health checks
- Application installation support and USB/peripheral device management
- Day-to-day troubleshooting and hardware issue resolution for employees

2. Asset Lifecycle Management

- Current employee onboarding (laptop and accessories allocation)
- Maintain asset inventory mapping (User – Device – Location), including network devices per site
- Employee exit process (data wipe, asset recovery, reassignment)
- Maintain an up-to-date, well-documented asset registry

3. Office IT & Network Management (All Locations – Pune, Mumbai, Nashik)

- Own and manage all network devices across all office locations: routers, switches, firewalls, WiFi access points, and modems
- Manage office LAN/WiFi setup, configuration, and IP/network documentation




- Maintain a complete inventory of all network devices per location as part of the asset registry
- Manage office IT equipment: printers, monitors, conferencing devices, and accessories
- Ensure network uptime and resolve connectivity issues across all sites
- Vendor coordination for ISP, network hardware purchase, AMC, and repairs
- Maintain troubleshooting documentation and network diagrams for each location

4. SaaS & User Account Administration

- Administer Google Workspace, Slack, and other SaaS tools
- User account provisioning and deprovisioning during onboarding/exit
- Manage user access, licences, and groups as per role requirements
- Periodic clean-up of unused accounts and licences

5. Process Improvement & Reporting

- Implement IT asset management (ITAM) and device management (MDM) tooling
- Automate repetitive tasks such as patching and software deployment
- Maintain SOPs for onboarding, exits, and common support issues
- Backup and recovery practices for employee endpoints
- Monthly IT operations reporting to management (assets, tickets, uptime)

Job Details

Job Location: Mumbai, Pune

Education Background: Graduates/PGDM in IT, Computer Science, Electronics, Electrical

Experience: 2–3 yrs

Budget: 4.5 LPA max

Key Performance Indicators (KPIs)

- 100% asset traceability
- Zero unmanaged/untracked devices
- - 95% patch and update compliance across endpoints

- Defined SLA for employee IT support requests
- Accurate and up-to-date asset registry at all times

Role Positioning

This is an operations-first IT support role responsible for ensuring complete visibility, availability, and smooth functioning of all company IT devices, office infrastructure, and employee endpoints across locations.

📌 IT Infrastructure & Endpoint Security Administrator (India)
🏢 Leapswitch Networks
📍 India