Greater Noida, Uttar Pradesh
Job Summary

The Bento Platform Operations Engineer is responsible for providing Tier-2 operational support, administration, monitoring, troubleshooting, security, and lifecycle management for GIC's Bento Platform built on AWS and Red Hat OpenShift Dedicated (OSD). The role ensures seamless operation of containerized application platforms, supporting approximately 40 business applications running across production and non-production OpenShift clusters.

The engineer will manage platform reliability, performance, security compliance, patch management, incident resolution, and operational governance across AWS cloud infrastructure, OpenShift clusters, CI/CD toolchains, security platforms, databases, and supporting services.

Key Responsibilities

Platform Operations & Administration

Provide Tier-2 operational support for Bento Platform services.

Manage and support:
OpenShift Dedicated (OSD) clusters
AWS cloud services and infrastructure
Platform-as-a-Service (PaaS) components
Database services (RDS)
Supporting platform services and middleware
Ensure platform stability, availability, and operational excellence.

OpenShift & Container Platform Management

Monitor and administer OpenShift Dedicated clusters across production and non-production environments.
Support container orchestration, deployment, scaling, and resource optimization.
Analyze cluster health, node capacity, pod utilization, and application performance.
Troubleshoot container, networking, storage, and platform-related issues.

Support approximately:
1,600 pods in Non-Production
800 pods in Production

AWS Cloud Operations

Manage operational support across GIC AWS cloud accounts.
Monitor AWS resources, utilization, cost optimization, and compliance.

Support services including:
EC2
VPC
Load Balancers
IAM
Storage Services
Security Services
Monitoring and Logging Components

Incident & Problem Management

Perform incident diagnosis, troubleshooting, root cause analysis, and resolution.
Meet agreed production SLAs and operational KPIs.




Participate in major incident management and service restoration activities.
Drive proactive problem management and continuous service improvements.

Patch, Upgrade & Lifecycle Management

Conduct patch assessments and risk evaluations.

Manage upgrades and patching activities across:
OpenShift clusters
Supporting infrastructure
RHEL virtual machines
Platform services
Coordinate maintenance activities while minimizing business impact.
Skill Requirements

Security & Compliance

Perform security vulnerability assessments and remediation.
Support platform security compliance aligned with GIC policies.
Conduct security scanning, auditing, and reporting.
Support centralized security policy enforcement and access controls.

Manage and support:
CyberArk Conjur
AWS Secrets Manager
Platform authentication and authorization controls

CI/CD & DevOps Support

Support platform DevOps toolchain including:
GitHub
JFrog Artifactory/Repositories
CI/CD Pipelines
Control-M Agents
Troubleshoot deployment pipeline issues.
Support container image lifecycle management and repository administration.

Monitoring, Logging & Observability

Monitor platform health, availability, capacity, and performance.

Support logging and observability solutions including:
Fluentd Logging Sidecar
Monitoring and Alerting Services
Generate operational and capacity reports.
Track resource consumption and cost optimization opportunities.

Platform Services Administration

Support and maintain:
Red Hat SSO
Squid Proxy
Fluentd Logger Sidecar
Conjur Sidecar
AWS Secrets Manager integrations
Control-M Agents
Supporting RHEL VMs

Documentation & Governance





Maintain operational runbooks, SOPs, and knowledge repositories.
Update technical documentation based on platform changes.
Participate in governance reviews, audits, operational reporting, and service reviews.

Required Technical Skills

OpenShift & Kubernetes

Red Hat OpenShift Dedicated (OSD)
Kubernetes Administration
Container Platforms
Pod, Deployment, Service, Route, Ingress Management
OpenShift Networking and Security

Cloud Technologies

AWS Cloud Services
EC2
IAM
VPC
CloudWatch
AWS Security Services
Cost Optimization and Governance

Linux Administration

Red Hat Enterprise Linux (RHEL)
System Administration
Shell Scripting
Performance Analysis and Troubleshooting

DevOps & Automation

GitHub
JFrog Artifactory
CI/CD Pipelines
Jenkins/GitHub Actions (preferred)
Infrastructure Automation

Security

CyberArk Conjur
AWS Secrets Manager
Vulnerability Management
Security Compliance and Auditing
Identity and Access Management

Monitoring & Logging

Fluentd
Prometheus
Grafana
ELK/OpenSearch (preferred)
Log Analysis and Alert Management
Other Requirements

Preferred Certifications

Red Hat OpenShift Administration Certification
Red Hat Certified Engineer (RHCE)
AWS Certified Solutions Architect Associate/Qualified
AWS SysOps Administrator
Certified Kubernetes Administrator (CKA)
ITIL Foundation Certification

Key Competencies

Strong troubleshooting and analytical skills
Incident and problem management expertise
Automation mindset
Operational excellence and service reliability focus
Stakeholder communication and coordination
Ability to work in 24x7 support and critical incident environments

Continuous improvement and platform optimization mindset

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