- Manage end-to-end order lifecycle across e-commerce platforms including order processing, fulfilment, dispatch, delivery, and returns.
- Coordinate with warehouse/floor teams to ensure timely picking, packing, and shipping of orders.
- Monitor SLA adherence for order fulfilment, cancellations, RTOs, and returns.
- Handle daily operational issues and resolve exceptions quickly.
- Supervise and manage floor/warehouse teams involved in e-commerce fulfilment.
- Allocate daily tasks, track productivity, and ensure operational discipline.
- Train and guide team members on SOPs, accuracy, and timelines.
- Ensure compliance with process and quality standards.
- Maintain daily MIS reports on orders, dispatch, backlog, returns, and ageing.
- Analyze data using Excel (VLOOKUP/XLOOKUP, Pivot Tables, formulas) to identify gaps and improvement areas.
- Share daily/weekly performance reports with internal stakeholders.




- Manage skilled email communication with internal teams, vendors, courier partners, and marketplaces.
- Coordinate with customer support teams to resolve order-related escalations. Follow up proactively with stakeholders to ensure closure of open issues.

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Bagalgunte, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- How many years of experience do you carry in E-Commerce/ Logistics Operations ?

Education:

- Diploma (Required)

Location:

- Bagalgunte, Bengaluru, Karnataka (Required)

Work Location: In person

📌 Senior Executive - E-commerce (Bagalakunte)
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📍 Bagalakunte