Operations Specialist

Experience: 1 to 2 years

Location: Iloilo

Skills: MS Word, MS Excel, MS Outlook, Internet applications, enterprise AI tools

Key Responsibilities
Provide support for various customer-facing and back-office tasks, depending on business needs
Deliver excellent customer support through email, chat, or phone
Accurately interpret and communicate in written English
Work independently while maintaining focus and quality results
Manage time effectively, meet deadlines, and stay organized
Summarize information quickly and accurately with strong attention to detail
Confidently ask questions and seek clarification when needed

Qualifications:
Bachelor’s degree in any field
1–2 years of BPO, shared services, or related experience preferred
Proficiency with standard computer applications (Word, Excel, Outlook, Internet applications)
Strong attention to detail and ability to work under deadlines
Versatile and adaptable to changing business requirements, hybrid/onsite setups, and rotating work schedules
Excellent English communication skills (both oral and written)
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.




Fresh graduates may also be considered based on communication skills and overall potential

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