Facilities assistant (Receptionist)

Experience: Not Available to Not Available years

Location: Bogota, COL

Skills: Google Suite, visitor management systems, badging platforms, building management ticketing systems, Microsoft Office Suite, hospitality

Company Overview
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:
As a Receptionist at JLL, you'll be the face of hospitality excellence, creating unforgettable first impressions that define our clients' workplace experiences. This role goes beyond traditional reception duties—you'll orchestrate seamless guest journeys, deliver white-glove service, and serve as the vital connection point between employees, visitors, and facility resources. Your dedication to personalized, anticipatory service will set the tone for our hospitality standards while supporting security protocols, event coordination, and data management. This is an chance to showcase your customer service expertise in a dynamic environment where every interaction matters, contributing directly to JLL's reputation for delivering world-class workplace experiences that enable our clients to focus on their core business.

What your day-to-day will look like:
• Welcome guests with warm, personalized greetings that transform routine arrivals into memorable experiences, serving as the central information hub connecting employees, visitors, and vendors to appropriate resources and departments
• Deliver exceptional, hospitality-focused service by anticipating guest needs, handling concerns promptly and graciously across multiple channels (in-person, phone, email, tickets), and acting as liaison between clients, guests, and onsite partners
• Manage visitor registration systems with precision, ensuring proper tracking of all guests, vendors, and visiting employees while utilizing dashboards to generate data-driven insights on guest volume and facility usage




• Support physical security protocols by issuing employee badges following proper procedures, tracking badge on-boarding/off-boarding processes, maintaining badge inventory, and supporting emergency service protocols within team expectations
• Coordinate event support through organized check-ins, badging processes, and hospitality-focused arrival experiences for external and event guests, supporting seamless facilitation of office events and pop-ups
• Serve as triage point for facility management issues, managing incoming/outgoing courier services, packages, and mail while collaborating with team members to ensure smooth handling of guest requests and resolutions
• Maintain accountability for hospitality standards through participation in management audits, recording and organizing various operational data (parking logs, security access, vendor sign-in, ticketing systems), and achieving key performance indicators established by management

Required Qualifications:
• Minimum two years of customer service experience in hospitality-focused environments such as hotels, resorts, fine dining restaurants, luxury guest services, retail, or corporate tech offices
• Proficiency in Google Suite with demonstrated ability to quickly adapt to new processes, systems, and technologies implemented by management
• Excellent written and verbal communication skills with proficiency in English, coupled with strong organizational capabilities to manage multiple tasks simultaneously
• Hospitality mindset with genuine dedication to creating frictionless, high-quality experiences and willingness to provide exceptional service to clients, guests, vendors, and peers
• Confidence and professionalism to enforce security policies and manage friction points (unannounced vendors, access issues) while maintaining superior customer service standards
• Physical capability to perform activities such as walking throughout facilities and carrying small packages as needed




• Self-accountability and responsiveness with ability to meet goals and objectives identified by management while maintaining reception service standards

Preferred Qualifications:
• Experience with visitor management systems, badging platforms, or building management ticketing systems that can be quickly refreshed
• Background in facilities management or corporate reception environments where you supported cross-functional teams
• Familiarity with security access protocols and emergency response procedures in corporate settings
• Experience supporting corporate events, including registration coordination and guest experience management
• Ability to generate reports and analyze data from dashboards to provide insights on facility usage patterns
• Multilingual capabilities beyond English proficiency to serve diverse guest populations
• Knowledge of Microsoft Office Suite in addition to Google Suite for enhanced flexibility across client environments
Location: On-site –Bogota, COL

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

📌 Facilities assistant (Receptionist) (Mumbai)
🏢 Jones Lang LaSalle (JLL)
📍 Mumbai