Service Director

Experience: 10 to Not Available years

Location: Leicestershire, GBR

Skills: P&L; responsibility, refrigeration engineering, commercial refrigeration systems, CO₂ refrigeration technology, stakeholder management, relationship building, negotiation, influencing, technical refrigeration expertise, operational management, strategic leadership, financial acumen, customer satisfaction, health and safety compliance

Main Duties and Responsibilities
The Service Director – Refrigeration is responsible for the strategic leadership, operational performance, and commercial growth of the national refrigeration service business within Integral UK Ltd. The role holds full P&L; responsibility for the refrigeration service division and will lead the development and delivery of operational strategy to ensure secure, efficient, and profitable service delivery across the UK. The postholder will act as the senior figurehead for the refrigeration service department, representing the business internally and externally, driving growth through new client acquisition, expansion of existing contracts, and maintaining strong relationships with industry stakeholders and trade organisations.

Strategic Leadership
Lead and develop the national refrigeration service strategy, ensuring alignment with wider Cooling Tech & JLL WPM UK business objectives.
Act as the senior representative and face of the refrigeration service division, promoting the business both internally and externally.
Build strong relationships with key clients, partners, and industry bodies.
Represent the business with relevant industry trade organisations and professional groups.

Operational Management
Provide operational oversight for the national refrigeration service delivery team, ensuring high service standards and contract performance.
Support the management team with technical guidance and leadership, ensuring best practice in refrigeration engineering and compliance.
Ensure consistent operational processes across all regions.
Drive operational efficiency, service quality, and customer satisfaction.

Financial and Commercial Accountability
Hold full Profit & Loss responsibility for the refrigeration service business (currently circa £8m turnover).
Manage budgets, financial performance, forecasting, and margin improvement initiatives.




Ensure strong commercial governance and financial control, maintaining compliance with internal financial guard rails.
Maintain strong contractual awareness and ensure commercial obligations within contracts are effectively managed.

Business Development and Growth
Health, Safety and Compliance
Stakeholder and Industry Engagement

Person Specification
Essential Skills
Minimum 10+ years’ experience leading a refrigeration service business or division.
Demonstrable experience with full P&L; responsibility.
Proven experience operationally managing refrigeration service delivery teams.
Experience of growing service portfolios through new clients and contract expansion.
Strong commercial and contractual awareness within service-based contracts.
Experience supporting management teams with technical refrigeration expertise.
Experience operating in multi-site or national service environments.
Strong strategic leadership and operational management capability.
Highly developed commercial and financial acumen.
Ability to build, lead, and motivate national operational teams.
Strong technical credibility within refrigeration engineering.
Ability to operate effectively within fast-paced service environments.
Visible, credible leader who can represent the business externally.
Results-driven with strong commercial focus.
Highly organised with the ability to manage multiple national priorities.
Strong communicator capable of engaging both technical and executive audiences.

Desirable Skills
Excellent stakeholder management and relationship building skills.
Strong negotiation and influencing capability.
Strong background in industrial refrigeration systems.
Alternatively strong experience in commercial refrigeration systems, ideally with CO₂ refrigeration technology knowledge.
Experience representing organisations with trade bodies or industry associations.
Experience within facilities management, engineering services,



or technical service environments.
Flexible and able to undertake national travel at short notice.

Qualifications
Technical qualification L5 & Above preferably in Refrigeration / Mechanical / Electrical Engineering
IOSH Managing Safely

Location: On-site –Leicestershire, GBR

Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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