Account Coordinator

Experience: Not Available to Not Available years

Location: Glasgow, GBR

Skills: Microsoft Office, Electronic ERP system

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Main Duties and Responsibilities
To answer and log incoming calls and requests from internal and external customers
Coordination of engineer resources and labour in conjunction with other team members and Service Manager
To order parts and raise purchase orders for subcontractor labour where required
To initiate first stage internal and customer escalation processes
Take on projects as and when required and see them through to successful completion
To prioritise customer contracts / outstanding calls and despatch engineers.
To identify cost saving initiatives.
Where possible - to assist others with tasks that may be outside of the scope of your role
Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
Effective and efficient WIP management of all call types from creation through to invoice completion and job closure




To comply with Integral’s environmental policies and putting forward current ideas for improving environmental efficiencies.
Adhere to H&S; procedures with due regard for business constraints and efficiency
Generating quotes for customers
Updating, uploading and checking of the clients’ online systems & KPI reports
Provide holiday cover for other administration roles
To record and control cylinder rentals
To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.

Experience and Qualifications
Proficient use of Microsoft Office
Electronic ERP system usage
Delivering service to team of mobile engineers
Raising Purchase Orders & Client Invoices
Administration operational experience in mobile engineering discipline
Client liaison for booking in works and requesting order coverage.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.



Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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