Senior Process Associate

Experience: 3 to Not Available years

Location: Bangalore, India

Skills: Telecommunications, Networking Technologies, SFDC, Customer Service, Technical Support, Problem Management, Analytical Skills

Job Summary
The Senior Process Associate -Order Management’s primary responsibility is to ensure the order is verified, keyed, submitted and is completed and flows to billing. The process involves several handoffs and complexities based on the region, Customer, product and other variations depending on services sold.

Key Responsibilities
• Internet dedicated circuit, Ethernet connection, PIP circuits, Access Circuit-Understands what a provisioning team does with order.
• Understanding of LEC.
• Customer handling experience
• Order verification (OVC) and Order Entry
• Data gathering and order verification with the customer to include:
• Customer name and technical and site contacts, site readiness
• Products ordered, product intervals and customer delivery date requirements

Skill Requirements
• Mandatory knowledge of Telecommunications, Networking Technologies,



and Solutions Mandatory
• SFDC tool & processes knowledge
• Must have the ability to deliver written and verbal messages with customers
• Requires critical thinking in the decision-making process
• Overall technical aptitude and forward thinking
• Must be English literate and numerate
• Strong customer service focus with drive to deliver a world-class customer experience
• Transparent confident communicator with strong written and verbal presentation skills
• Ability to work on own initiative with minimal supervision and also as part of a wider project/team
• Perform well under pressure to meet deadlines
• High attention to detail, data accuracy and quality of input
• 3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment
• Problem management skills and strong analytical skills.

Other Requirements
• Optional Certifications In Customer Service Or Technical Support Are Valuable But Not Mandatory

📌 Senior Process Associate (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru