Senior Administrator - SAP BASIS

Experience: 4 to Not Available years

Location: Bangalore, India

Skills: SAP, SAP BASIS, S/4 HANA, BW, Solution Manager, Root Cause Analysis, Quality Process, AMS

Job Summary
Support the team in providing 24x7 support on rotational basis to ensure operations of the critical systems & application for different customers, Monitoring the SAP applications using Solution Manager
• Shall work on 24 x 7 rotational basis to ensure services for different customers is delivered for the critical systems
• BCP Team need to closely monitor the Remote SAP Basis AppMon Teams working across multiple locations
• Always ensure Service Continuity to all customers across different delivery teams
• Advising team members & management on issues and needed adjustments.
• Keep a close watch on the AppMon consultant’s day to day activities and highlights risks and issues observed in a prompt manner to the Service Delivery Mgt. team.
• Sample Reviews of the technical work being delivered by Basis Consultants towards customers and suggest improvement, feedback if any.
• Ability to troubleshoot/analyze and resolve technical problems. Provide RCA (Root Cause Analysis) for the basis technical issues to the customer
• Maintain documentation on system configurations, maintenance processes and schedules
• Need to be aware of Quality Process and Procedures for Monitoring & AMS area
• Create & maintain shift roster for the BCP Team

Key Responsibilities




Support the team in providing 24x7 support on rotational basis to ensure operations of the critical systems & application for different customers, Monitoring the SAP applications using Solution Manager
• Shall work on 24 x 7 rotational basis to ensure services for different customers is delivered for the critical systems
• BCP Team need to closely monitor the Remote SAP Basis AppMon Teams working across multiple locations
• Always ensure Service Continuity to all customers across different delivery teams
• Advising team members & management on issues and needed adjustments.
• Keep a close watch on the AppMon consultant’s day to day activities and highlights risks and issues observed in a prompt manner to the Service Delivery Mgt. team.
• Sample Reviews of the technical work being delivered by Basis Consultants towards customers and suggest improvement, feedback if any.
• Ability to troubleshoot/analyze and resolve technical problems. Provide RCA (Root Cause Analysis) for the basis technical issues to the customer
• Maintain documentation on system configurations, maintenance processes and schedules
• Need to be aware of Quality Process and Procedures for Monitoring & AMS area
• Create & maintain shift roster for the BCP Team

Skill Requirements




Support the team in providing 24x7 support on rotational basis to ensure operations of the critical systems & application for different customers, Monitoring the SAP applications using Solution Manager
• Shall work on 24 x 7 rotational basis to ensure services for different customers is delivered for the critical systems
• BCP Team need to closely monitor the Remote SAP Basis AppMon Teams working across multiple locations
• Always ensure Service Continuity to all customers across different delivery teams
• Advising team members & management on issues and needed adjustments.
• Keep a close watch on the AppMon consultant’s day to day activities and highlights risks and issues observed in a prompt manner to the Service Delivery Mgt. team.
• Sample Reviews of the technical work being delivered by Basis Consultants towards customers and suggest improvement, feedback if any.
• Ability to troubleshoot/analyze and resolve technical problems. Provide RCA (Root Cause Analysis) for the basis technical issues to the customer
• Maintain documentation on system configurations, maintenance processes and schedules
• Need to be aware of Quality Process and Procedures for Monitoring & AMS area
• Create & maintain shift roster for the BCP Team

Other Requirements
4 + years of experience managing SAP technologies as a basis administrator in a medium or large size firms
• Experience in SAP BASIS in multiple SAP Products – S/4 HANA, BW…
• Should have robust technical foundation and strong problem-solving skills

📌 Senior Administrator SAP BASIS (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru