Experience Ambassador

Experience: 3 to 5 years

Location: Hyderabad, TS

Skills: Customer Service Excellence, Strong customer service orientation, Problem-solving abilities, Professional demeanor, Workplace Services Knowledge, Understanding of workplace operations, Knowledge of soft services coordination, Vendor management, Familiarity with space management, Understanding of health, safety, and compliance requirements, Experience with workplace technology, Operational Skills, Strong organizational abilities, Multitasking abilities, Attention to detail, Time management skills, Communication & Language Skills, Excellent verbal and written communication in English, Proficiency in local languages (Hindi, Telugu), Public speaking abilities, Active listening skills, Emotional intelligence, Technical Skills, Proficiency in MS Office Suite, Basic knowledge of facilities management software, Familiarity with visitor management systems, Understanding of digital workplace tools, Social media and communication platform knowledge

Position Overview
We are seeking dynamic Workplace Ambassadors to serve as the face of workplace experience, managing soft services operations and ensuring exceptional employee experiences across locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.

Duties & Responsibilities

Key Responsibilities

Employee Experience & Engagement.
Serve as primary point of contact for employees across workplace services.
Provide exceptional customer service and resolve employee queries promptly.
Proactively engage with employees to understand needs and gather feedback.
Support new employee onboarding and workplace orientation.
Facilitate employee events, celebrations, and engagement activities.
Maintain a welcoming and professional workplace atmosphere.

Multi-Location Flexibility
Seamlessly operate between locations as required.
Maintain consistent service standards and employee experience across both sites.
Adapt to varying workplace cultures and operational requirements at each location.
Support inter-location coordination and employee transitions.
Ensure effective communication between site teams and management.

Front-of-House & Reception Services.
Manage reception desk operations and guest services.
Handle visitor registration, access coordination, and escort services.
Maintain professional front-of-house presentation and ambiance.
Coordinate meeting room bookings and space reservations.
Support VIP visits and executive-level guest arrangements.
Ensure lobby and common areas maintain premium standards.





Workplace Services Coordination
Coordinate soft services including housekeeping, catering, and maintenance requests.
Monitor service delivery quality and address any service gaps.
Handle employee service requests through ticketing systems or direct interaction.
Coordinate with vendors and service providers for seamless service delivery.
Support workplace amenity management (cafeteria, wellness areas, recreation spaces).
Manage workplace announcements and communication dissemination.

Space & Environment Management
Monitor workplace utilization and space optimization.
Support hot-desking, flexible workspace, and hybrid work arrangements.
Coordinate workspace setup for new joiners and relocations.
Ensure workplace comfort through temperature, lighting, and ambiance management.
Support space planning initiatives and workplace transformation projects.
Maintain workplace aesthetics and professional environment standards.

Health, Safety & Compliance Support
Support health and safety protocols and emergency procedures.
Monitor compliance with workplace policies and guidelines.
Assist in evacuation drills and emergency response coordination.
Ensure adherence to COVID-19 and health safety measures.
Report safety hazards and coordinate corrective actions.
Support workplace wellness initiatives and programs.

Technology & Digital Services Support
Assist employees with workplace technology and digital services.
Coordinate IT support requests and equipment issues.
Support audio-visual setup for meetings and events.
Manage workplace applications and booking systems.
Provide basic troubleshooting for workplace technology.
Support digital workplace initiatives and implementations.

Administrative & Operational Support
Maintain workplace documentation and service records.
Generate reports on employee feedback and service metrics.
Support inventory management for workplace supplies and amenities.
Coordinate with facilities teams for operational requirements.
Handle administrative tasks related to workplace services.
Support budget tracking and cost management initiatives.

Key Performance Indicators
Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services.
Response Time: Address employee queries and requests within 2 hours.
Service Quality:



Achieve excellence ratings in service delivery assessments.
Engagement Metrics: Drive high participation in workplace events and initiatives.
Issue Resolution: Resolve 90% of employee concerns at first point of contact.
Feedback Implementation: Successfully implement employee suggestions and improvements.

Education & Experience
Bachelor’s degree in hospitality, Business Administration, Communications, or related field.
3-5 years of experience in customer service, hospitality, or workplace services.
Experience in corporate workplace or executive support roles preferred.
Background in front-of-house operations, guest services, or employee experience.
Experience with multi-location operations is advantageous.

Location: On-site –Hyderabad, TS
Scheduled Weekly Hours: 48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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📌 Experience Ambassador (Secunderabad)
🏢 Jones Lang LaSalle (JLL)
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