Subject Matter Expert (Support&Ops;)

Experience: 7 to Not Available years

Location: Gautam Buddha Nagar, India

Skills: HP 3PAR, Infinidat, NetApp, Brocade Switches, BNA, OCI, Infinimetrics, Linux, Solaris, VMware, JIRA, Azure, AWS

Job Summary
Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc.
• Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion.
• Excellent verbal and written communication, presentation and documentation skills.
• Should possess certification in HP 3PAR technology.
• Should be able to drive the critical issues and effectively communicate over the calls.
• Willing to work in 24x7 setting with Rotational Shifts.
• Should be ready to work as On-call as per the requirement.
• Identify and Drive Automation Areas and service improvement efforts.
• Should be having good scripting knowledge.
• Actively participate in service improvement plans.
• Monitoring overall functioning of process and identify improvement areas.
• Should be having good scripting knowledge.
• Should have basic knowledge of Linux / Solaris / VMware etc.

Key Responsibilities
Should have 7+ Years of relevant experience on Storage technologies like HP 3PAR, Infinidat, NetApp, Brocade Switches, Management Tools – BNA, OCI, Infinimetrics etc.
• Candidate should be able to quickly understand and resolve issues, mitigate risks and dependencies and the ability to drive projects and resources to completion.
• Excellent verbal and written communication, presentation and documentation skills.
• Should possess certification in HP 3PAR technology.




• Should be able to drive the critical issues and effectively communicate over the calls.
• Willing to work in 24x7 environment with Rotational Shifts.
• Should be ready to work as On-call as per the requirement.
• Identify and Drive Automation Areas and service improvement efforts.
• Should be having good scripting knowledge.
• Actively participate in service improvement plans.
• Monitoring overall functioning of process and identify improvement areas.
• Should be having good scripting knowledge.
• Should have basic knowledge of Linux / Solaris / VMware etc.

Skill Requirements
Excellent hands-on experience on HP 3PAR, Infinidat, StoreOnce and Brocade DCX switches administration, Management Tools – BNA, OCI, Infinimetrics etc.
• Hands-on experience with NetApp C-mode, NAS shares creation, Migration, Metrocluster, configuration, set up, switchover and switchback and snapshots
• Configure and manage storage pools, CPGs, Virtual volumes & snapshots
• Excellent knowledge of LSAN zones and routing
• Perform Capacity and Performance management
• Hands-on experience on Adaptive and Dynamic optimization.
• Develop tiering policies for all hosts and configure as per the standards
• Design & implement SAN connectivity (single & dual chassis) with Fiber channel switches to overcome any single point of failure for all hosts
• Experience in performance tuning of 3PAR system and storage based replication.
• Experience in tuning virtual volumes.
• Exposure to DR implementation and management
• Experience in Storage and Fabric microcode upgrade activities
• Excellent knowledge in Configuring SAN Fabric (Brocade 48K & DCX switches) and troubleshooting fabric related events.

Other Requirements
Prior experience of working in a DevOps / Agile environment will be an advantage.
• Working knowledge on ITSM tool – JIRA
• Knowledge on Cloud technologies like - Azure or AWS would be an added advantage.

📌 Subject Matter Expert (Support&Ops) (Noida)
🏢 HCL Technologies
📍 Noida