Administrator (Tools & Automation)

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: CyberArk, PAM solution, LDAP, Windows, Unix, Database, ITSM Reporting, Performance Reporting, Executive Reporting, Incident Management, Service Request Management, Problem ticket Management

Job Summary
Fiserv Position: CyberArk Lead /Sr Analyst Following will be CyberArk Lead responsibilities: • Any new server Account Addition /Deletion for existing types of integrations. • Adding users in the group and opening of firewall port request. • Management of all PAM solution components, and the HA workplace. • Run technical operations and support for CyberArk • Co-ordinate with other teams like Network, Wintel, SIEM, etc. for troubleshooting any issues in existing integrations and features provided by the respective tools / services • Troubleshooting of operational issues like: a. Authentication Failure (LDAP user’s/application Internal users like appuser and gwuser) b. End point target server connectivity issue c. Password change/verification failure on i. Scheduled task ii. OS (Windows/Unix/Database) level Login accounts d. PAM Daily scheduled backup failure e. DC to DR data replication failure f. PAM Email notification related configuration g. Session Management related h. Non-Session Management – Transparent connection related i. Password change/verification failure on servers j. OS level Login accounts • To perform drills related to: a. DC-DR b. DR-DC Fall-back c.



Vault Restoration • Business continuity with DR environment • Manage existing policies, platforms and integrations in PAM solution • Creating new policies • CyberArk Daily scheduled backup failure • DC to DR data replication failure Other required skills: • Reporting & Platform Maintenance: • Response to performance alerts and warnings • Log monitoring and analysis per instance • Coordination with other resolver groups per instance • Trend analysis • Knowledge Management • Health Monitoring Check-up • Continuous Service Improvement • Impact analysis report as & when required • Reporting: o ITSM Reporting o Performance Reporting • Executive Reporting • Adhoc Reports • Ticket Management: • Incident Management • Service Request Management • Problem ticket Management • Resolve Problems or liaise with CyberArk or Infrastructure teams for resolution

Key Responsibilities
1. To adhere to quality standards, regulatory requirements and company policies. 2. To provide support for on call escalations and doing root cause analysis of given issue. 3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. 4. To independently resolve tickets within agreed SLA of ticket volume and time. 5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.
Skill Requirements
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Other Requirements
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📌 Administrator (Tools & Automation) (Noida)
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