Administrator - English, German, Microsoft Windows

Experience: 1 to 3 years

Location: Lucknow, India

Skills: Windows, macOS, Active Directory, VPN, TCP/IP, Microsoft Office Suite, ITIL certification, CompTIA A+

Job Summary
Incident Management & Troubleshooting: Diagnosing, troubleshooting, and resolving hardware, software, network, and application issues (Windows/Mac/Linux).
Ticketing System Management: Logging, tracking, prioritizing, and updating IT support tickets from intake to resolution, ensuring SLAs are met.
User Support & Communication: Providing high-quality technical assistance via phone, email, or in-person to employees or clients.
Service Request Fulfillment: Handling onboarding/offboarding tasks, such as creating user accounts, resetting passwords, and setting up workstations.
Remote Support: Using remote desktop tools to solve issues for remote employees or branch offices.
Escalation: Identifying and escalating complex, unresolved, or high-priority technical issues to specialized, higher-level IT teams.
Documentation & Knowledge Base: Creating FAQ materials, troubleshooting guides, and updating IT documentation.
System Maintenance: Performing routine system installations, upgrades, and maintenance to prevent issues.

Technical Knowledge:
Proficiency in Windows/macOS, Active Directory, network troubleshooting (VPN, TCP/IP), and Microsoft Office Suite.
Communication Skills:
Excellent verbal and written communication to explain complex technical issues simply.
Problem-Solving:
Solid critical thinking to find both workarounds and permanent solutions.
Experience:
Usually 1-3 years in a similar IT support or helpdesk role.




Certifications:
ITIL certification or CompTIA A+ are often preferred.

Key Responsibilities
Respond to calls and chats, log incidents, troubleshoot.

Skill Requirements
Fluent in English, Troubleshooting for end user computing.

Other Requirements
Incident Management & Troubleshooting: Diagnosing, troubleshooting, and resolving hardware, software, network, and application issues (Windows/Mac/Linux).
Ticketing System Management: Logging, tracking, prioritizing, and updating IT support tickets from intake to resolution, ensuring SLAs are met.
User Support & Communication: Providing high-quality technical assistance via phone, email, or in-person to employees or clients.
Service Request Fulfillment: Handling onboarding/offboarding tasks, such as creating user accounts, resetting passwords, and setting up workstations.
Remote Support: Using remote desktop tools to solve issues for remote employees or branch offices.
Escalation: Identifying and escalating complex, unresolved, or high-priority technical issues to specialized, higher-level IT teams.
Documentation & Knowledge Base: Creating FAQ materials, troubleshooting guides, and updating IT documentation.
System Maintenance: Performing routine system installations, upgrades, and maintenance to prevent issues.
Technical Knowledge: Proficiency in Windows/macOS, Active Directory, network troubleshooting (VPN, TCP/IP), and Microsoft Office Suite.
Communication Skills: Excellent verbal and written communication to explain complex technical issues simply.
Problem-Solving: Strong critical thinking to find both workarounds and permanent solutions.

📌 Administrator English, German, Microsoft Windows (Lucknow)
🏢 HCL Technologies
📍 Lucknow