Lead Administrator (Support &Operations;)

Experience: 8 to 10 years

Location: Bangalore, India

Skills: VMware ESXi, vCenter, DRS, vCOps, vROps, Raw devices, SDDC, SDDC NSX, Change Management, Incident Management, Problem Management, Windows 2012, Windows 2016, Windows 2019, MS cluster service, Print Server administration

Job Summary
Job description
8-10 years of relevant experience in Windows and VMware administration.

VMware Administration:
• Perform installation, configuration & administration tasks of VMware ESXi platform.
Hands on experience with the following skills:
• ESXi
• vCenter
• DRS
• vCOps / vROps
• Raw devices
• SDDC
• SDDC NSX
Process Awareness:
• Change Management
• Incident Management
• Problem Management

Windows SYSTEM Administration:
• Perform system administration tasks (Responding to OS alerts, Patching, troubleshooting issues related to both OS & HW, troubleshoot performance issues) on windows systems with Windows 2012, 2016 & 2019 versions.
• MS cluster service (failover cluster) installation, configuration & troubleshooting.
• Print Server administration




• Vendor co-ordination for HW & SW issues for break fix and root cause analysis.

Key Responsibilities
1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
4. To contribute to a positive customer experience and high CSAT scores by providing rapid, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
Skill Requirements
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Other Requirements
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📌 Lead Administrator (Support &Operations) (Bengaluru)
🏢 HCL Technologies
📍 Bengaluru