Senior Developer

Experience: 2 to 4 years

Location: Bengaluru, India

Skills: Siebel CRM, Siebel Open UI, eCommunications, eService, SQL, Shell scripting, Python, Git, ServiceNow, Jira, EAI, REST integrations, ITIL

Job Summary
Position Overview
As an L2 & L3 Application Maintenance Engineer, you will be the first line of defense for production incidents and service requests across Siebel CRM applications (Siebel Open UI, eCommunications, eService, integrations, and custom Siebel configurations). You will triage issues, restore service quickly, perform runbook‑driven remediation, and ensure accurate incident documentation. You will also support configuration/content updates and controlled SRF/package deployments under supervision, contributing to platform stability, performance, and compliance with SLAs/SLOs.

Key Responsibilities
Incident & Request Handling
Monitor Siebel alerts, dashboards, and incident queues; acknowledge within SLA and execute runbook steps for initial remediation.
Perform first‑touch troubleshooting across Siebel modules (Call Center, CRM, Order Mgmt, Service), Open UI rendering issues, assignment rule failures, configuration defects, workflow errors, and custom scripting problems.
Analyze Siebel logs (AI, EAI, Object Manager), component failures, task crashes, web service errors, gateway issues, and user‑reported data discrepancies.
Escalate to L3/L4 or Siebel engineering teams when required and maintain complete incident notes, timelines, and post‑incident documentation.

Source & Content Operations
Execute Siebel configuration and content updates (UI changes,



applets/views, list formatting, LOV updates, workflow modifications) in alignment with change‑control policies.
Support SRF/package deployment activities during release windows (AI restarts, component validations, repository merges, and rollback procedures) under guidance.
Manage service requests such as user access provisioning, responsibility adjustments, LOV additions, workflow reruns, batch job restarts, and controlled data corrections—ensuring complete audit traceability.

SRE Ways of Working
Follow runbooks, SOPs, and operate with awareness of SLOs and error budgets.
Contribute to internal KB articles, improved troubleshooting guides, runbook updates, and known‑error entries.
Participate in platform health checks including component/group status, workflow queue monitoring, EAI interface tracking, performance metrics, and environment readiness checks.

Key Responsibilities
Tools & Platforms
Experience supporting Siebel CRM (Open UI), Siebel Call Center, workflows, business services, and repository‑based customizations.
Strong ability to troubleshoot UI rendering issues, responsibility/visibility problems, EAI integration failures, web service faults,



workflow/assignment manager issues, and scripting‑driven failures.
Hands‑on use of Siebel Tools, Siebel Web Tools, Object Manager logs, AI console, SRF deployment processes, SQL logs, web service monitoring, and log/metric dashboards (Grafana, Kibana or equivalent).

Mandatory Requirements
2–4 years of application support/maintenance experience in Siebel across configuration, operations, and L2/L3 support workflows.
Strong skills in debugging Siebel configuration issues, analyzing Object Manager logs, workflow troubleshooting, integration monitoring, EAI/Web Service error handling, and using version control such as Git where applicable.
Hands‑on experience with Siebel deployment cycles (SRF promotions, repository merges), monitoring tools, and ITSM platforms such as ServiceNow/Jira.
Ability to manage L2+L3 incidents, configuration updates, deployment assistance, and documentation with high accuracy.

Valuable to Have
Knowledge of Shell/Python scripting for basic automation tasks.
Exposure to Siebel IP202x Cloud Native deployments, REST integrations, and basic performance tuning.
Understanding of Siebel data model, visibility rules, server components, event models, and ITIL operational processes.

KPIs
MTTA/MTTR for L2 & L3 issues, SLA adherence on acknowledgments, ticket hygiene, and KB contributions.
% incidents resolved at L2 & L3, first‑contact resolution rate, and adherence to runbooks and SRE operational standards.
Skill Requirements
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Other Requirements
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📌 Senior Developer (Bengaluru)
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