SME - Extract Transform Load (ETL), Data Lakes

Experience: Not Available to Not Available years

Location: Noida, India

Skills: ServiceNow, IT Service Management (ITSM), Configuration Management, CMDB, Service Mapping, Data Governance, ITIL, Change Enablement, Incident Management, Problem Management, Service Reporting, Data Quality, Stakeholder Management

Job Summary
Maintain and update Configuration Item (CI) records in ServiceNow in accordance with approved configuration management governance and standards
Maintain, and govern CI relationships and dependencies to support accurate service mapping and impact analysis
Manage and validate CI relationships and dependencies, ensuring alignment with service models and upstream/downstream impact analysis
Manage CI lifecycle processes, including identification, creation, modification, and CI retirement
Maintain and provide accurate information on CI status, ownership, and lifecycle state
Help in ensuring completeness and correctness of required CI attributes
Support ServiceNow Discovery and discovery integrations, including troubleshooting data issues and coordinating remediation with technical teams
Assist in the preparation and maintenance of configuration management plans, standards, and operational documentation
Conduct CMDB audits and proactively identify data quality issues, gaps, and improvement opportunities
Monitor and report on CMDB health metrics, including accuracy, completeness, and compliance
Partner with the Service Configuration Process Owner, CMDB Manager, and platform teams to support continuous improvement of configuration management practices
Strong working knowledge of IT Service Management (ITSM) with demonstrated experience in Configuration Management / CMDB.
Hands-on experience with ServiceNow CMDB, including CI classes, relationships, discovery, service mapping, and data governance.
Understanding of ITIL practices, particularly Service Configuration Management, Change Enablement, Incident, Problem, and Service Reporting.
Solid knowledge of enterprise IT environments, including infrastructure, applications, and service architectures.
Experience collaborating across technical, process, and governance teams in a complex enterprise environment.
Ability to analyze configuration data and translate it into actionable insights for operational and business decision-making.
Strong communication and stakeholder management skills; able to work effectively across departments and influence without authority.
Detail-oriented with a strong focus on data quality, accuracy, and control.
Able to balance governance with practicality and knows when to enforce standards and when to enable progress.
Proven ability to “get things done” while coordinating across multiple teams and priorities.
Comfortable identifying gaps, raising risks, and recommending improvements to process managers and leadership.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
ITIL Foundation certification preferred; advanced ITIL certifications are a plus.
ServiceNow certifications (e.g., CMDB, Discovery, Service Mapping) are highly desirable.

Key Responsibilities
Maintain and update Configuration Item (CI) records in ServiceNow in accordance with approved configuration management governance and standards
Maintain, and govern CI relationships and dependencies to support accurate service mapping and impact analysis
Manage and validate CI relationships and dependencies, ensuring alignment with service models and upstream/downstream impact analysis
Manage CI lifecycle processes, including identification, creation, modification, and CI retirement
Maintain and provide accurate information on CI status, ownership, and lifecycle state
Help in ensuring completeness and correctness of required CI attributes
Support ServiceNow Discovery and discovery integrations, including troubleshooting data issues and coordinating remediation with technical teams




Assist in the preparation and maintenance of configuration management plans, standards, and operational documentation
Conduct CMDB audits and proactively identify data quality issues, gaps, and improvement opportunities
Monitor and report on CMDB health metrics, including accuracy, completeness, and compliance
Partner with the Service Configuration Process Owner, CMDB Manager, and platform teams to support continuous improvement of configuration management practices
Strong working knowledge of IT Service Management (ITSM) with demonstrated experience in Configuration Management / CMDB.
Hands-on experience with ServiceNow CMDB, including CI classes, relationships, discovery, service mapping, and data governance.
Understanding of ITIL practices, particularly Service Configuration Management, Change Enablement, Incident, Problem, and Service Reporting.
Solid knowledge of enterprise IT environments, including infrastructure, applications, and service architectures.
Experience collaborating across technical, process, and governance teams in a complex enterprise environment.
Ability to analyze configuration data and translate it into actionable insights for operational and business decision-making.
Strong communication and stakeholder management skills; able to work effectively across departments and influence without authority.
Detail-oriented with a strong focus on data quality, accuracy, and control.
Able to balance governance with practicality and knows when to enforce standards and when to enable progress.
Proven ability to “get things done” while coordinating across multiple teams and priorities.
Comfortable identifying gaps, raising risks, and recommending improvements to process managers and leadership.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
ITIL Foundation certification preferred; advanced ITIL certifications are a plus.
ServiceNow certifications (e.g., CMDB, Discovery, Service Mapping) are highly desirable.

Skill Requirements
Maintain and update Configuration Item (CI) records in ServiceNow in accordance with approved configuration management governance and standards
Maintain, and govern CI relationships and dependencies to support accurate service mapping and impact analysis
Manage and validate CI relationships and dependencies, ensuring alignment with service models and upstream/downstream impact analysis
Manage CI lifecycle processes, including identification, creation, modification, and CI retirement
Maintain and provide accurate information on CI status, ownership, and lifecycle state
Help in ensuring completeness and correctness of required CI attributes
Support ServiceNow Discovery and discovery integrations, including troubleshooting data issues and coordinating remediation with technical teams
Assist in the preparation and maintenance of configuration management plans, standards, and operational documentation
Conduct CMDB audits and proactively identify data quality issues, gaps, and improvement opportunities
Monitor and report on CMDB health metrics, including accuracy, completeness, and compliance
Partner with the Service Configuration Process Owner, CMDB Manager, and platform teams to support continuous improvement of configuration management practices
Strong working knowledge of IT Service Management (ITSM) with demonstrated experience in Configuration Management / CMDB.
Hands-on experience with ServiceNow CMDB, including CI classes, relationships, discovery, service mapping, and data governance.
Understanding of ITIL practices, particularly Service Configuration Management, Change Enablement, Incident, Problem, and Service Reporting.




Solid knowledge of enterprise IT environments, including infrastructure, applications, and service architectures.
Experience collaborating across technical, process, and governance teams in a complex enterprise environment.
Ability to analyze configuration data and translate it into actionable insights for operational and business decision-making.
Strong communication and stakeholder management skills; able to work effectively across departments and influence without authority.
Detail-oriented with a strong focus on data quality, accuracy, and control.
Able to balance governance with practicality and knows when to enforce standards and when to enable progress.
Proven ability to “get things done” while coordinating across multiple teams and priorities.
Comfortable identifying gaps, raising risks, and recommending improvements to process managers and leadership.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
ITIL Foundation certification preferred; advanced ITIL certifications are a plus.
ServiceNow certifications (e.g., CMDB, Discovery, Service Mapping) are highly desirable.

Other Requirements
Maintain and update Configuration Item (CI) records in ServiceNow in accordance with approved configuration management governance and standards
Maintain, and govern CI relationships and dependencies to support accurate service mapping and impact analysis
Manage and validate CI relationships and dependencies, ensuring alignment with service models and upstream/downstream impact analysis
Manage CI lifecycle processes, including identification, creation, modification, and CI retirement
Maintain and provide accurate information on CI status, ownership, and lifecycle state
Help in ensuring completeness and correctness of required CI attributes
Support ServiceNow Discovery and discovery integrations, including troubleshooting data issues and coordinating remediation with technical teams
Assist in the preparation and maintenance of configuration management plans, standards, and operational documentation
Conduct CMDB audits and proactively identify data quality issues, gaps, and improvement opportunities
Monitor and report on CMDB health metrics, including accuracy, completeness, and compliance
Partner with the Service Configuration Process Owner, CMDB Manager, and platform teams to support continuous improvement of configuration management practices
Strong working knowledge of IT Service Management (ITSM) with demonstrated experience in Configuration Management / CMDB.
Hands-on experience with ServiceNow CMDB, including CI classes, relationships, discovery, service mapping, and data governance.
Understanding of ITIL practices, particularly Service Configuration Management, Change Enablement, Incident, Problem, and Service Reporting.
Solid knowledge of enterprise IT environments, including infrastructure, applications, and service architectures.
Experience collaborating across technical, process, and governance teams in a complex enterprise environment.
Ability to analyze configuration data and translate it into actionable insights for operational and business decision-making.
Robust communication and stakeholder management skills; able to work effectively across departments and influence without authority.
Detail-oriented with a strong focus on data quality, accuracy, and control.
Able to balance governance with practicality and knows when to enforce standards and when to enable progress.
Proven ability to “get things done” while coordinating across multiple teams and priorities.
Comfortable identifying gaps, raising risks, and recommending improvements to process managers and leadership.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
ITIL Foundation certification preferred; advanced ITIL certifications are a plus.
ServiceNow certifications (e.g., CMDB, Discovery, Service Mapping) are highly desirable.

📌 SME Extract Transform Load (ETL), Data Lakes (Noida)
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