Job Summary:

The Restaurant Manager is responsible for overseeing the daily operations of the restaurant, ensuring excellent customer service, maintaining high food quality and hygiene standards, managing staff, and achieving sales and profitability targets. The role requires strong leadership, operational expertise, and the ability to create a positive dining experience for guests.

Key Responsibilities:

- Manage the day-to-day operations of the restaurant.
- Ensure excellent customer service and resolve guest complaints promptly and professionally.
- Supervise, train, motivate, and evaluate restaurant staff.
- Prepare staff duty rosters and monitor attendance.
- Ensure compliance with food safety, hygiene, and health regulations.
- Monitor food quality, presentation, and service standards.
- Control inventory, stock levels, and minimize wastage.
- Coordinate with the kitchen team to ensure smooth operations.
- Monitor daily sales, prepare reports, and achieve revenue targets.
- Control operational costs while maintaining service quality.
- Ensure proper cash handling and daily billing reconciliation.
- Plan and execute promotional activities to increase sales.
- Maintain restaurant cleanliness and ensure all equipment is in good working condition.
- Conduct regular staff meetings and performance reviews.
- Ensure compliance with company policies and standard operating procedures (SOPs).

Required Qualifications:

- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration, or a related field.




- Relevant certifications in Food Safety or Hospitality Management are an added advantage.

Experience:

- 3–7 years of experience in restaurant or hospitality operations.
- Minimum 2 years of experience in a supervisory or managerial role.

Required Skills:

- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Customer-focused approach with strong problem-solving abilities.
- Knowledge of restaurant operations, food safety, and hygiene standards.
- Inventory and cost control management.
- Financial and sales reporting skills.
- Ability to work under pressure and in a fast-paced workplace.
- Proficiency in POS systems and MS Office.

Key Competencies:

- Leadership
- Decision Making
- Customer Service Excellence
- Time Management
- Team Building
- Conflict Resolution
- Attention to Detail
- Operational Planning

Working Conditions:

- Willingness to work in shifts, including weekends and public holidays.
- Ability to stand and move around the restaurant for extended periods.

Key Performance Indicators (KPIs):

- Customer Satisfaction Score
- Restaurant Sales & Revenue Growth
- Food Cost and Beverage Cost Control
- Employee Productivity and Retention
- Compliance with Hygiene & Safety Standards
- Inventory Accuracy and Stock Management
- Guest Complaint Resolution Time
- Table Turnover and Service Efficiency
- Profitability and Cost Management

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Restaurant Manager (Surat)
🏢 NANAVATI MOTORS
📍 Surat