Administrator - Desk Side Services, AMT Asset Management Software

Experience: 3 to Not Available years

Location: Noida, India

Skills: macOS, Apple ID, device profiles, enterprise apps, network basics, Wi-Fi, VPN, remote support tools, ITSM platforms, ServiceNow, ITIL, Apple support certification

Job Summary
Provide first‑level support for macOS devices, ensuring timely issue resolution, accurate triage, and high user satisfaction across hardware, OS, and application queries.

Key Responsibilities
• Deliver L1 support via phone, chat and remote tools
• Troubleshoot macOS login, applications, email, and collaboration tools
• Support basic device configuration, password resets, and software installations
• Perform initial hardware diagnostics and guide users
• Handle access requests (IAM) and escalate complex issues to L2/L3
• Manage tickets in ITSM tools (ServiceNow) with proper prioritization




• Ensure clear communication, documentation, and SLA adherence
• Follow and contribute to Knowledge Base (KB) and process improvements

Skill Requirements
Technical:
• Basic knowledge of macOS, Apple ID, device profiles
• Familiarity with enterprise apps and network basics (Wi‑Fi, VPN)
• Exposure to remote support tools / ITSM platforms (preferred)
Other Requirements
Behavioral:
• Solid customer focus and communication skills
• Ability to handle issues professionally under pressure
• Process‑driven and quick learner

Experience & Qualifications
• 3+ years in IT Service Desk / End‑User Support
• macOS exposure preferred
• ITIL / Apple support certification (good to have)

📌 Administrator Desk Side Services, AMT Asset Management Software (Noida)
🏢 HCL Technologies
📍 Noida