Customer Support Engineer

Experience: 3 to 5 years

Location: Chennai

Skills: JAVA, XML, Apache, Core Java, Groovy, MS SQL Server, Oracle, Spring, Hibernate, J2EE, analytical thinking, customer service orientation, detail-oriented, self-motivated, assertive communicator, leadership, time management, organizational skills

Job Description
Responsibilities
• Support and troubleshoot software applications
• Manage customer cases/issues through to resolution
• Verify, reproduce and isolate faults in software, as reported by the Customers
• Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
• Serve as customer advocate throughout the customer lifecycle
• Must be willing to work in shift based on business needs
• Apply analytical thinking and strong technical troubleshooting skills
• Learn and adopt recent technologies and services
• Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues
• Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives
• Travel as needed and work extended hours under tight deadlines when required

Requirements
• Education: Engineering Degree (B.E / B.Tech)



in Computer Science or IT related disciplines with CGPA of 7.5 or higher
• Experience: 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions
• Experience in container terminal, shipping, or logistics industries preferred. Exposure to container terminal automation is a plus.
• Technical Skills: Strong analytical and technical troubleshooting skills across various applications and technologies
• Hands-on experience with JAVA, XML, Apache and client-server applications.
• Knowledge and experience in coding with Core Java/Groovy is advantageous
• Familiarity with MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)
• Understanding of relational database structures and web-based enterprise solutions
• Soft Skills: Excellent written and verbal communication in English.
• Strong Customer Service orientation
• Detail-oriented, self-motivated and assertive communicator
• Ability and willingness to work in shifts and collaborate in virtual teams across locations
• Leadership, time management and organizational skills
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Customer Support Engineer (Chennai)
🏢 Kaleris
📍 Chennai