Senior Administrator - Veritas NetBackup, Symantec Backup Exec

Experience: Not Available to Not Available years

Location: Gautam Buddha Nagar, India

Skills: Veritas NetBackup, Rubrik, Dell EMC Avamar, Veeam, AWS, Azure, Cohesity, Symantec Backup Exec, EMC Data Domain Systems, Analytical Skills, Problem-Solving Skills, Interpersonal Abilities, Quality Standards, Regulatory Requirements, Symantec Certified Specialist, EMC Data Domain Certification

Job Summary
CORE TECHNICAL SKILLS
• Backup Tools: Veritas NetBackup, Rubrik, Dell EMC Avamar, Veeam, and other backup solutions on Windows and non-Windows platforms.
• Cloud Platforms: AWS, Azure (Backup and Disaster Recovery).

ROLES AND RESPONSIBILITIES
• Manage and experience on Veritas and Cohesity backup tools
• Manage and troubleshoot daily backup operations across environments, ensuring smooth and consistent data protection services.
• Define and enforce policies and standards for NetBackup usage, managing all application infrastructure changes through change and configuration management.
• Oversee capacity and resource management, addressing bottlenecks and proactively identifying areas for optimization and improvement.
• Ensure adherence to quality standards for releases, and managed escalations to clients or third parties as necessary for incident resolution.
• Performe root cause analysis for high-priority incidents (P1-P4) and implemented changes in collaboration with internal and client teams, following established incident, problem, and change management protocols.
• Maintaine service performance standards,



meeting service levels and quality expectations, and promptly escalated any risks or service-related issues.
• Manage and troubleshot tape backup solutions, including tape libraries, tape encryption, and NDMP backup configurations.
• NetBackup installations, upgrades, and troubleshooting across Windows, UNIX, and Solaris platforms, including Master Server, Media Server, and client levels.
• Performe NetBackup catalog recovery and supported backup restores, addressing critical data recovery needs.
• NetBackup installations upgrades on all levels (Master Server, Media Server and Clients).
• Capacity planning and availability management, collaborating with clients and third parties to ensure resource alignment with operational needs.
• Engaging with vendors and client engineering teams to address escalated issues, implement new solutions, and coordinate code upgrades.
• Configure, monitor, and reporton the entire backup setting, ensuring optimal performance and availability.
• Resolve high-priority (P1 and P2) incidents and mitigated performance issues within the backup environment.
• Identify and proposed process improvements, presenting continuous improvement plans for client and management review.




• Followed strict Change Management procedures for all infrastructure modifications, ensuring alignment with compliance requirements.

Backup, Rubrik
Key Responsibilities
1. Provide Advanced Technical Support By Leveraging Expertise In Symantec Netbackup And Symantec Backup Exec To Resolve Complex Incidents And Implement Solutions To Technical And Security Challenges.
2. Conduct Thorough Root Cause Analysis For Escalated Incidents, Ensuring Timely Resolution And Effective Communication With Stakeholders To Maintain High Operational Standards.
3. Engage In Knowledge Base Management By Updating And Documenting Technical Solutions, While Also Training And Mentoring Junior Analysts To Build Team Capability.
4. Resolve Complex Support Tickets Efficiently Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Maintain Security Posture And Operational Integrity.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements
1. Advanced Proficiency In Symantec Netbackup And Symantec Backup Exec
2. Solid Understanding Of Emc Data Domain Systems
3. Strong Analytical And Problem-Solving Skills
4. Excellent Communication And Interpersonal Abilities
5. Familiarity With Quality Standards And Regulatory Requirements

Other Requirements
1. Optional Certifications: Symantec Certified Specialist (Scs) In Netbackup And Backup Exec, Emc Data Domain Certificatio

📌 Senior Administrator Veritas NetBackup, Symantec Backup Exec (Noida)
🏢 HCL Technologies
📍 Noida