Role Title: Lead System Engineer IND

Position Summary:

Responsible for designing, integrating, and managing complex systems, including building and running Infrastructure & Cloud Services, focused on producing high-quality solutions and improving existing technology systems through orchestration and automation.

They will focus on enhancing existing processes and developing and implementing solutions through various technology disciplines.

They collaborate with infrastructure engineers, software engineers, chapter leads, service and product owners, and other multidisciplinary staff based on shared goals and agile practices.

This is a hands-on position that will work side by side with other team members throughout the Infrastructure and Cloud Product and Service Organization. As a cross-functional team member, they will be flexible, participate in mutual understanding, and continuously evaluate processes.

Job Responsibilities:

- Plan: Provide estimates for work effort for product sprints and service kanban
- Participate as SME in recommending technology solutions to the product team.
- Participate as SME in the maintenance and upgrade tasks for services supported.
- Participate as SME in resolving incidents and fulfilling requests escalated to service.
- Run: Assist with root cause analysis for problems related to services.
- Work closely with vendors to ensure delivery of support contracts.
- Participate in 24/7 on-call rotation.
- Build: Complete related technical work effort.
- Communicate blockers and requests for help for agile teams.
- System Reliability: Improve the reliability of high-scale systems by using automation to improve the process, the environment, and the technology stack. Leverage automation where possible to ease/eliminate manual tasks.




- Transition products and features to the service organization by leveraging automation wherever possible, including updating records systems and creatingupdating wikis.

Skill and Experience:

- 5 years of experience required to perform essential job functions.
- Additional Experience Qualifier (optional): 5+ years of experience in application support, infrastructure support, database, server administration, information technology, platform services, or another related discipline. A focus on scripting and automation.

Core:

- Continuous Integration - Automated Tests, Automated Builds, Artifacting, Workplace Standards, Version Control, Secrets Management, Scripting, Data Management, IaC, Code Quality
- Infrastructure M365, Networking fundamentals, System Administration, API fundamentals, Operating Systems, Containers, Cloud Foundation, SaaS Configuration Management, Monitoring/Telemetry
- Solutions Engineering Best Practices, Hybrid Architecture Patterns, Infrastructure Antl Patterns, Experimentation, Non-Functional Requirements
- Solution Delivery Lifecycle Agile Practices, ITIL Foundations, Release Management/Promotion Patterns, Knowledge Base, Planning and Analysis, Stakeholder Communication, Compliance
- Competency Time Management, Collaboration, Continuous Improvement Mindset, Communication, Radical Candor, Problem Solving, Documenting Accountability, Systems Thinking,



Security by design principles (CIA).

Soft Skills:

- Ability to stay current on current technologies and learn collaboratively and independently.
- Effective at both verbal and written communication based on the intended audience.
- Solid Interpersonal and collaboration skills.
- Excellent customer service skills, including the ability to take ownership.
- Must have a strong work ethic, time management skills, and a positive attitude.
- Ability to work independently or on a team with minimal supervision.
- Ability to coordinate activities with team members and other stakeholders.
- Ability to multi-task and change priorities with effective results.

Decision-making Requirements:

- Must be capable of deciding when a proposed/requested/potential change introduces unwarranted or unacceptable user experience, security risk, or operational impact and communicating issues to more senior team members or management for guidance in such situations.
- Provide guidance and direction of the best end-user service/solution to an identified business problem, considering approved standards and procedures that are already established.
- Person is expected to keep service levels high and corporate efforts on track by using experience, interpersonal skills, and time management to balance competing priorities from the office and home office IT staff with moderate management supervision.

Must Have Skills:

- Power Platform Development & Administration;
- Windows OR Mac OR Microsoft 365 OR Microsoft Power Apps OR Microsoft Power Automate
- Azure DevOps
- API Development
- Copilot Studio (AI Agent Design & Integration)

Education and Certifications:

- 4 Year / Bachelors Degree required

Work location: Bengaluru

📌 Lead System Engineer IND (Bengaluru)
🏢 FM India
📍 Bengaluru