Job Description

- Oversee daily hotel operations and ensure seamless service delivery across all departments
- Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
- Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
- Monitor and maintain security protocols, guest safety, and property protection throughout the shift
- Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
- Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
- Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues




- Liaise between departments to ensure effective communication and team-oriented problem-solving
- Support revenue management initiatives and assist with occupancy optimisation strategies
- Conduct staff briefings and provide guidance on service excellence and operational procedures
- Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
- Manage key control systems and maintain security of restricted areas and valuables
- Assist with staff training, induction, and performance management as required
- Respond to maintenance requests and coordinate with engineering teams for timely resolution

📌 Duty Manager - Fairmont Agra
🏢 FAIRMONT
📍 Agra