Job Description – Japanese Bilingual (L1 Support)

Location: Pune, Chennai & Nagpur

Shift: 24×7 (including night)

Position Overview

We are seeking a Japanese Bilingual professional to join our L1 Support team. The role

involves system monitoring, first-level troubleshooting, Service Request Handling and

coordination with Japanese stakeholders. The ideal candidate will have strong

communication skills in Japanese (minimum JLPT N3), a proactive attitude, and the ability

to work in a 24×7 operational environment.

Key Responsibilities

 Provide L1 support for applications and infrastructure as per defined SLAs.

 Perform system monitoring and identify potential issues proactively.

 Log, categorize, and prioritize incidents, ensuring timely escalation to L2/L3 teams

when required.

 Communicate with Japanese customers and internal teams for issue updates and

clarifications.

 Record incident details accurately in ticketing tools and maintain documentation.

 Conduct basic troubleshooting using SOPs.





 Ensure continuous service availability and participate in shift handovers.

 Support routine operational checks and reporting.

Required Skills & Qualifications

 Japanese Language Proficiency – JLPT N3 Equivalent or above (mandatory).

 1–5 years of experience in L1 Support / Monitoring operations.

 Positive understanding of IT supports workflows and incident management.

 Ability to read, write, and communicate eƯectively in Japanese and English.

 Willingness to work in 24×7 rotational shifts, including night shifts.

Preferred Skills

 Basic knowledge of Excel (functions like VLOOKUP, pivot tables, formatting

preferred).

 Exposure to monitoring tools or ticketing systems (e.g., ServiceNow, Jira, etc.).

 Experience in ITIL processes is an added advantage.

Education

 Any graduate degree.

 JLPT certification (minimum JLPT N3) or Equivalent is mandatory.

📌 Japanese Bilingual professional (Pune)
🏢 Tata Consultancy Services
📍 Pune