**JuniorEngineer - Cloud Operations** **Aboutthe Team** The Cloud Operations team at Cornerstone provides comprehensive hosting and operational support services that enable organizations to deploy and manage applications with minimal IT infrastructure. The team ensures high availability, reliability, and performance of our SaaS cloud environment while delivering exceptional customer support. As a Junior Engineer - Cloud Operations, you will support the day-to-day operations of Windows and Linux-based servers hosting web and database applications in a rapidly growing SaaS environment. You will work closely with senior engineers to monitor systems, troubleshoot issues, and ensure customers receive reliable 24x7 service. **Inthis role you will...** + Assist in the day-to-day monitoring, maintenance, andoperation of cloud infrastructure. + Handle support tickets, service requests, andoperational tasks through established tools and processes. + Support incident management by identifying,troubleshooting, and escalating issues to minimize service downtime. + Perform routine server administration activities onWindows and Linux servers under guidance. + Monitor system health, application availability, andinfrastructure performance using monitoring tools. + Assist in executing scheduled maintenance activities,patching, and system updates. + Support backup operations by monitoring backup jobs andassisting with recovery activities when required. + Follow change management processes while implementingapproved changes. + Provide backend operational support to internalCustomer Support teams. + Assist in troubleshooting issues related to WindowsServer, Linux, IIS, VMware, databases, and web applications. + Document operational procedures, incident resolutions,and troubleshooting steps.



+ Work collaboratively with cross-functional teams toensure service availability and customer satisfaction. + Participate in rotational shifts to support a 24x7operational environment. **You'vegot what it takes if you have...** + Bachelor's degree in computer science, InformationTechnology, or a related field. + 0-2 years of experience in IT Infrastructure, CloudOperations, System Administration, or Technical Support. + Basic knowledge of Windows Server and Linux operatingsystems. + Familiarity with web servers such as IIS andApache/Nginx is preferred. + Basic understanding of SQL Server, MySQL, or MongoDB. + Understanding of virtualization technologies such asVMware is an advantage. + Knowledge of networking fundamentals (TCP/IP, DNS,HTTP/HTTPS). + Strong analytical and problem-solving skills. + Positive communication and customer service skills. + Ability to learn quickly and work effectively in a teamenvironment. + Understanding of ITIL concepts, incident management, orchange management is a plus. + Good written and spoken English. **Niceto have skills..** + Exposure to cloud platforms such as AWS, Azure, orGoogle Cloud Platform. + Familiarity with scripting languages such asPowerShell, Bash, or Python. + Basic understanding of monitoring and logging tools. + Knowledge of software development lifecycle (SDLC) andDevOps concepts is an added advantage. #LI-Onsite Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]

📌 Junior Engineer (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad