We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications

- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

- Prior experience in chat-based customer support.




- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility Only-

- B.Sc.
- B.Com.
- B.A.
- MBA

Expectation Setting :

Candidates must agree to the following conditions before processing:

- 6-month contract
- Complete Night Shift
- Rotational weekly offs
- 100% Work from Office

Skills: Customer Service Representative, Email Support, Csr, Chat Support

Experience: 0.00-4.00 Years

📌 Customer Service Representative (Hyderabad)
🏢 Artech Infosystems Private
📍 Hyderabad