Responsibilities:

ServiceNow Development & Customization:

- Design, develop, and implement ServiceNow solutions across ITSM, ITOM, and SPM modules.
- Build and maintain custom applications, workflows, and automation using JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Configure and manage CMDB to ensure accurate asset and configuration data.

Automation & AI/ML Integration:

- Implement automation solutions to streamline IT and business processes.
- Leverage AI/ML capabilities in ServiceNow to enhance service delivery and operational efficiency.
- Continuously explore AI-enabled features to improve workflow intelligence and predictive analytics.

Integration & Collaboration:

- Integrate ServiceNow with external systems and third-party applications via REST/SOAP APIs, IntegrationHub, and middleware tools.
- Collaborate with cross-functional teams including IT operations, business stakeholders,



and product owners to deliver end-to-end solutions.
- Support Agile development practices, including sprint planning, daily stand-ups, and retrospective sessions.

Troubleshooting & Optimization:

- Identify and resolve technical issues, performance bottlenecks, and configuration errors.
- Ensure ServiceNow instances are optimized, secure, and compliant with best practices.
- Provide support for production issues and assist in release management.

Documentation & Knowledge Sharing:

- Create and maintain technical documentation for solutions, workflows, and integrations.
- Share knowledge with peers and mentor junior developers on best practices and coding standards.

Skills: Servicenow, Javascript, Itsm, Spm, ITOM

Experience: 11.00-18.00 Years

📌 Service now developer Agentic AI (Pune)
🏢 Subramaniam Hemamalini
📍 Pune