Experience: 10+ Years

Role Overview

We are looking for a Support Service Program - Manager who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance & Management

- Manage end-to-end vendor governance strategies across regions/countries
- Onboard, train, and engage vendors on an ongoing basis
- Monitor vendor performance using defined KPIs and scorecards
- Drive continuous improvement in vendor productivity and compliance

RFx & Commercial Management

- Lead and manage RFQ, RFP, and RFI processes for vendors
- Handle country-wise rate negotiations and rate closures
- Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
- Manage contract-related documentation and compliance

Resource Planning & Delivery

- Own end-to-end resource planning and allocation
- Ensure timely delivery of resources within agreed SLAs
- Coordinate closely with internal stakeholders to understand demand
- Proactively manage risks, delays,



and escalations

Catalog & Process Management

- Manage vendor and rate catalogues end-to-end
- Ensure data accuracy and regular updates
- Drive process standardization and documentation

Team & Stakeholder Management

- Manage and mentor a team of 4–5 members
- Handle internal and external stakeholder management effectively
- Lead escalation management and resolution
- Act as a single point of contact for vendor-related matters

Required Skills & Competencies

- Robust experience in vendor governance and procurement
- Hands-on knowledge of RFQ/RFP/RFI processes
- Excellent negotiation and commercial acumen
- Strong Excel skills (data analysis, tracking, reporting)
- Ability to manage multiple vendors and priorities simultaneously
- Excellent communication and stakeholder management skills
- Proven ability to deliver under tight timelines and SLAs

Preferred Experience

- Experience in resource/staffing procurement or vendor management roles
- Exposure to multi-country or multi-vendor environments
- Prior experience in managing teams

📌 Support Service Program Manager/Sr. Manager (Nagar)
🏢 Iron Systems
📍 Nagar