Client: OPTUM

Joining Locations: Hyderabad

Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

Drive Dates : Daily Walkin @ Artech Hyd

Drive Timing : 10:00 AM to 1:00 PM

EXPERIENCE : 0-2 years

Office Addresses :

Hyderabad Office:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032

Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.

Required Qualifications

- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.




- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

- B. Sc.
- B. Com.
- B.A.
- MBA

Typing Test

Typing Test.com – Complete a 60-second Typing Test.

- Complete Night Shift
- Rotational weekly offs

Client Benefits :

The client will provide:

- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated.
- One month of training at the client site, after which candidates will move into production.

📌 Opening for Customer Support Representative (CHAT SUPPORT)| OPTUM (Hyderabad)
🏢 Artech Infosystems Private
📍 Hyderabad