07 Aug
|
Subramaniam Hemamalini
|
Hyderabad
07 Aug
Subramaniam Hemamalini
Hyderabad
Ecommerce Client hiring a Trainer to deliver training for domestic voice support team.
Ideal candidates will have 1–2 years of training agents, with a robust grasp of voice process operations and excellent communication skills.
Key Responsibilities:
- Conduct onboarding & process training for voice support teams
- Deliver soft skills & communication sessions
- Monitor trainee performance and provide feedback
- Conduct Training Needs Identification (TNI) to evaluate learning requirements.
- Facilitate or participate in Train the Trainer (TTT) programs to maintain training quality and consistency.
- Assist in updating training content and tracking progress
- Support refresher training and performance improvement plans
- Work mode – Hybrid after 3 months
Skills: Communication Skills, Onboarding, Soft Skills Training, TTT
Experience: 1.00-2.00 Years
📌 Trainer (Hyderabad)
🏢 Subramaniam Hemamalini
📍 Hyderabad