Role Accountabilities

- The role involves implementing standardized procedures to ensure effective planning, scheduling, and logistical coordination that meet operational milestones. The post holder manages examiner and test center queries, maintains inboxes, and provides excellent customer service by resolving issues promptly and effectively. They build strong working relationships across teams, support external events, and ensure adherence to compliance and regulatory requirements. The role includes regular reporting, data accuracy, and supporting informed decision-making through updated management information. Additionally, they contribute to effective resource and budget management, support examiner performance and training,



and help coordinate tasks to meet marking deadlines while maintaining high service standards.

Role specific skills, knowledge and experience

- The ideal candidate should have up to six months of experience in customer service or backend operations, with strong organizational skills and the ability to meet strict deadlines. They must be comfortable speaking on the phone, keeping clear records of communications, and willing to work in a 24/7 environment. Desirable qualities include experience working in dispersed teams and adaptability to change.

Skills: Reporting, Scheduling

Experience: 1.00-5.00 Years

📌 Associate - IELTS Pre - Test (Noida)
🏢 British Council
📍 Noida