Role Accountabilities

- The role is responsible for delivering efficient and high-quality operational support across the Global Marking Function by implementing standardized procedures, managing logistics, and ensuring timely completion of key milestones.
- It involves proactive communication and coordination with team leaders, examiners, and test centers, while maintaining high standards of customer service and timely resolution of queries.
- The post holder builds strong working relationships with internal and external stakeholders, adheres to regulatory and internal compliance requirements, and provides accurate reporting and data analysis to support decision-making.
- Additionally, the role supports resource planning, examiner utilization tracking, and may contribute to the day-to-day performance management and training of examiners to ensure consistent and effective service delivery.





Role specific skills, knowledge and experience

- The ideal candidate will have at least two years of experience in a customer service or backend operations role, with a proven ability to meet tight, non-negotiable deadlines while maintaining excellent organizational skills. They should be comfortable handling phone communications, capable of keeping transparent and accurate records especially in interactions with Examiners and willing to work in a 24/7 operational environment. Experience working as part of a dispersed team and the ability to adapt positively to change are also highly desirable.

Skills: Resource Planning, Performance Management

Experience: 1.00-5.00 Years

📌 Executive IELTS Pre - Test (Noida)
🏢 British Council
📍 Noida