- Managed Service Providers (MSPs) are always looking for skilled technicians who are responsible for
- handling back-end infrastructure support as well as advanced second-level support of service requests
- in a qualified and timely manner and managing the activities and responsibilities of the service
- desk team.
- This relates to all technology, including workstations, servers, printers, networks, and
- vendor-specific hardware and software.

Senior System Administrators have effective communication skills, problem-solving skills,experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.

Education and Qualifications

- 2-3 years of IT or related domain
- Excellent written and verbal communication skills
- Excellent customer service skills
- Education: Graduate (Any stream) preferably in computer science or a related field
- At least 2 years of experience in end-user technical support

Key Responsibilities/Duties:

- Provide professional IT support to customers with a focus on customer service
- Monitoring IT infrastructure of clients and administration.
- Drive problem investigations and resolution as required.
- Troubleshooting Windows server issues.




- Monitor the network i.e., firewalls, switches, and access points.
- Analyze network alerts and diagnose network errors.
- Manage and troubleshoot Physical and Virtual servers.
- Hyper-V, VMware, Azure, and AWS administration.
- NAS, SAN Storage administration, and troubleshooting.
- Plan on upgrades and updates of infrastructure.
- Resolve all tickets in a timely and professional manner while meeting expectations specified in customer Service Level Agreements (SLA).

Must Have:

- Hands-on experience with Wintel and Networking.
- Strong customer service experience, and excellent verbal and written communication skills
- Hands-on experience with Server and Network Administration and Troubleshooting
- Good knowledge and experience of Server Roles i.e., AD, DNS, DHCP, IIS, File & Print, RDS,etc.
- Hands-on experience working on Hyper-V and VMware.
- Advanced knowledge of Firewalls, Switching, and Routing.
- Knowledge of backups and storage i.e., SAN and NAS
- Hands-on experience with Wintel networking
- Experienced in networking monitoring tools
- Experience with data center monitoring and ops is good to have

Skills: Active Directory, Cisco, Vpn, Ccna, System Administration, Mcse, VMware

Experience: 2.00-3.00 Years

📌 Senior System Administrator - NOC (Noida)
🏢 IT BY DESIGN
📍 Noida