We are seeking a Senior Support Engineer to join our team in India, focusing on providing exceptional technical support for our Privy products. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer satisfaction.

Responsibilities

- Provide technical support to customers, ensuring timely resolution of issues related to Privy products.
- Diagnose and troubleshoot complex technical problems in a multi-platform workplace.
- Collaborate with product development teams to communicate customer feedback and advocate for improvements.
- Create and maintain documentation related to support processes and technical solutions.
- Train and mentor junior support engineers in best practices and troubleshooting techniques.

Skills and Qualifications

- 3-5 years of experience in a technical support role,



preferably in a software or SaaS environment.
- Strong understanding of cloud technologies and software development lifecycles.
- Proficiency in troubleshooting and diagnosing issues in web applications and services.
- Experience with programming languages such as Python, Java, or JavaScript.
- Familiarity with databases (SQL/NoSQL) and API integrations.
- Excellent communication skills, both verbal and written, to interact effectively with customers and team members.
- Ability to work independently and as part of a team in a fast-paced environment.

Skills: Database Management, Linux Administration, Monitoring Tools, Scripting Languages, Cloud Services, Network Security

Experience: 3.00-5.00 Years

📌 Senior Support Engineer- Privy (Mumbai)
🏢 Sunquest Information Systems
📍 Mumbai